Job Description

The salary for this position is: $5,959 - 7,926 monthly.

Application reviews and interviews may begin prior to expected closing date.

Thurston County is seeking a highly motivated and qualified individual to work independently as a Business Applications Technician II (BATII) within the Information Technology Department. This position is embedded in the Public Defense Department performing work on specific applications to support the department’s goals, objectives, and other county operations. A BATII provides guidance to staff and troubleshoots problems related to specific applications.

Essential functions may include, but are not limited to, the following:

Facilitates the department's production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages.
Serves as primary liaison with outside consultants to seek solutions to problems, plans technology installations, and ensures compliance with countywide standards.
Maximizes the department's use of software through designing spreadsheet and word processing macros; developing databases; downloading data from the mainframe and modifying software programs for specific department needs.
Design or customize software (based upon established standards) to fit the needs of the County department or office, overseeing the use and operation of the system.
May perform other duties related to the specific business operation.
Develops quality assurance and quality control procedures to assure integrity of the system and database.
Develops training procedures for staff and users related to the hardware/software and database.
May load specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; troubleshoots hardware problems prior to seeking outside support. Maintains inventory of software and hardware throughout the department.
Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.

To view the full job classification, click here: Business Applications Technician II

Working Conditions

Work Environment – Work is performed primarily in an office environment. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting, usually not exceeding 50 lbs. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling.
Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m. Workload demands may occasionally require work outside the assigned work hours with supervisor approval. This position may have a hybrid/telework schedule available after a probationary period.
Travel Requirements - Occasional travel may be required to attend meetings or trainings and providing on-site support, including transporting equipment.
Customer Interactions - Daily interactions via phone, in-person, teams, and video with Thurston County staff and the public.

Who We Are

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage

What We Offer Our Employees

Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.
Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays .
Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com .

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.

Qualifications

AA degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
Thorough knowledge of hardware including Mainframe and peripherals, personal computers, network servers, communication devices, printers, plotters, etc.
Depending upon area of assignment, knowledge and experience related to specific department's needs and objectives. Must have a clear knowledge and considerable background of the department served.
Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
Knowledge of pertinent local, state and federal laws.
Ability to interpret policies and procedures and to analyze complex problems.
Ability to prioritize work, meet deadlines, and manage a database.
Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Desired Skills

Strong technical skills, knowledge and experience with case management, evidence management, desktop applications, cloud environment, ticketing and inventory systems
Knowledge and skills with relational databases and scripting languages.
Knowledge and skills with web publications and content management systems.
Knowledge and skills to develop job aids and system training manuals.
Knowledge how to develop and design data dashboards.
Ability to interact professionally with all levels of personnel.
Ability to communicate (oral and written) clearly and effectively with all levels within the County.

Other Related Recruitment Information

Questions about this recruitment? Please contact: Lonnie Richards, Business Applications Supervisor. Lonnie.richards@co.thurston.wa.us

This Position Is

Represented by a union
Eligible for benefits
Eligible for overtime under the Fair Labor Standards Act (FLSA)

Items Requested For Consideration

Application
Resume
Letter of Interest

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.

Thurston County Government

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