Head of Revenue Operations (RevOps)

Our client is a global leader in SaaS solutions for the shipping and maritime industry looking for a Head of Revenue Operations (RevOps) to drive efficiency, optimize revenue growth, and ensure alignment across our go-to-market functions.

This role is based in Singapore and will play a key part in aligning global sales, marketing, and account management teams, working very closely with the CCO and GTM leaders while ensuring smooth collaboration across all teams.

Key Responsibilities

1.⁠ ⁠Revenue Strategy & Forecasting

Develop data-driven revenue strategies that align with company goals while allowing for regional adaptations. ⁠
Implement and refine forecasting models to improve pipeline predictability.
Align sales, marketing, and account managers around key revenue drivers.
Standardize global pipeline management, ensuring accuracy across regions.

2.⁠ ⁠Process Optimization & Efficiency

Identify and eliminate bottlenecks in the revenue cycle (from lead to renewal). ⁠
Standardize and optimize sales processes, ensuring scalability.
Improve handoffs between sales, marketing, and account managers to maximize conversion rates.

3.⁠ ⁠GTM Alignment & Cross-Functional Collaboration

Break down silos between Sales, Marketing, Account Management, and Finance.
Ensure clear lead qualification criteria (MQL > SQL > Opportunity) and enforce SLAs. ⁠
Facilitate regular revenue alignment meetings with GTM leaders.

4.⁠ ⁠Tech Stack & Automation

Own and optimize the RevOps tech stack, including Dynamics CRM, automation tools, and BI dashboards. ⁠
Improve data hygiene and standardization for better decision-making.
Automate manual processes to increase efficiency (e.g., lead routing, deal desk).

5.⁠ ⁠Data & Analytics for Growth

Build and maintain a centralized revenue dashboard for real-time insights.
Establish key metrics and benchmarks to track GTM performance.
Conduct regular win/loss analysis to inform sales and marketing adjustments.

6.⁠ ⁠Pricing & Monetization Strategy

Support pricing & packaging decisions with data-driven insights.
Optimize discounting & deal approval workflows to maximize ACV & LTV.
Ensure smooth implementation of any new monetization models.

7.⁠ ⁠Customer Expansion & Retention

Improve account management operations to boost retention and expansion. ⁠
Implement customer health scoring models to identify churn risks.
Align cross-sell/up-sell motions with sales and account management teams.

8.⁠ ⁠Hiring & Team Development

Scale and align the RevOps team to support growth objectives.
Develop training & enablement programs for GTM teams. ⁠
Foster a culture of continuous improvement & data-driven decision-making.

Success Metrics for RevOps ⁠

Improved Revenue Efficiency: Lower CAC, higher LTV/CAC ratio.
Increased Sales Velocity: Faster sales cycles and improved win rates.
Higher Retention & Expansion: Lower churn, higher NRR (Net Revenue Retention).
More Accurate Forecasting: Improved predictability in revenue projections.
Operational Scalability: Automated, repeatable processes supporting growth.

What We’re Looking For ⁠

5+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy within a B2B SaaS environment – preferrable within Maritime, Energy or related industries
Proven experience in scaling revenue operations for a global company.
Strong expertise in CRM systems (preferably Dynamics CRM), automation tools, and data analytics.
Exceptional skills in forecasting, process optimization, and GTM alignment.
Ability to work cross-functionally with Sales, Marketing, Customer Success, and Finance teams.
Experience in managing a global RevOps function, with an understanding of regional market differences. ⁠
Strong analytical mindset with the ability to interpret complex data and translate insights into action.

TIDELINE RESOURCES PTE. LTD.

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Head of Revenue Operations (RevOps)