Front Desk & Operations Associate – Titan Flooring Inc. (Mississauga, ON)

About Us:
Titan Flooring Inc. is a family-run renovation and flooring company established in 2012. Our storefront provides a wide selection of flooring and renovation products, and we offer full installation services. We’re growing quickly—and we’re looking for someone to grow with us.

Hours:

Monday to Friday: 8:00 AM – 5:30 PM
Saturday: 8:30 AM – 5:00 PM

What You'll Do:
This is a dynamic, customer-facing role that blends retail, operations, and logistics support. You’ll be the first point of contact for customers and a key player in keeping our day-to-day operations running smoothly.

Customer & Front Desk Responsibilities:

Greet and assist walk-in customers, contractors, and vendors
Answer calls and emails professionally and promptly
Provide quotes for flooring and renovation products (laminate, vinyl, vanities, shower doors, etc.)
Operate our POS system to process sales, returns, and payments
Ensure all documentation is correctly recorded and filed

Inventory & Supplier Coordination:

Monitor in-store stock levels and place purchase orders as needed
Contact suppliers to confirm stock availability and lead times
Receive deliveries, verify inventory, and update pricing
Help manage item SKUs and costs in our system

Logistics & Scheduling:

Coordinate pickups and deliveries with our in-house driver
Schedule runs to align with customer timelines and project urgency

What We're Looking For:
✅ Previous experience in retail or warehouse operations
✅ Familiar with POS systems (sales, returns, SKUs, etc.)
✅ Strong communication and organizational skills
✅ Comfortable using Excel, Microsoft 365, and new apps
✅ Ability to multitask in a fast-paced environment
✅ Fluent in English; bonus if you speak Cantonese, Mandarin Vietnamese or other
✅ Knowledge of contracting materials (baseboards, casing, vinyl, tile, etc.) is a plus
✅ Forklift license is a bonus (but not required)
✅ Able to be in-front of a camera/assist in content and filming is an asset

Why Titan Flooring Inc.?
- Room to grow in a business with big ambitions
- We're open to your ideas—we value initiative and creativity
- Bi-annual performance bonuses
- Flexible and supportive team culture

How to Apply:
Please submit your resume and a short note telling us why this role excites you.

Job Type: Full-time

Pay: From $22.50 per hour

Expected hours: 50 – 60 per week

Additional pay:

Bonus pay

Schedule:

Every Weekend
Monday to Friday

Work Location: In person

Expected start date: 2025-06-16

TITAN FLOORING INC.

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