Full-time, Monday-Friday (on-site)

Tom Faulkner is an award-winning creative business making beautiful and distinctive furniture and accessories. We have workshops in Wiltshire and showrooms in London and New York. In addition, we are represented in several “partner” showrooms in North America, and one in Japan.

We are looking for a Business Operations Manager to make sure the day to day activities of the business run smoothly. Someone who is a problem-solver, highly organised, agile and most importantly, who can take the lead on projects.

Overview:

Reporting to the CEO and the Head of Operations & Logistics, The Business Support Manager is responsible for company-wide business operations, including HR, facilities and systems.

Key responsibilities include:

Operational Coordination

Act as the primary contact across the organisation, coordinating and communicating vital activities and projects.
Ensure company filing system is organised and up to date
Manage company vehicle leases and fleet insurance
Renew annual insurance policies for the UK and US, liaising directly with brokers
Manage workshop and showroom leases and business rates, liaising with agents and landlords
Manage all IT and phone systems
Manage the marketing collateral stock list, responsible for keeping full stock and ordering new printed material when necessary
Provide EA support to the CEO

People & HR

Lead end-to-end recruitment for the company
Manage onboarding and offboarding, including contracts, pensions and healthcare
Own full management of the staff holiday and sickness calendar company-wide
Organise team events, and staff birthday and leaving celebrations
Organise and coordinate team training
Manage annual performance appraisals across the company
Act as the company’s main HR representative, working closely with our HR partners.
Update accounts partner on payroll changes and act as the main liaison between staff and payroll
Own and manage company policies, including the Staff Handbook

Facilities, Health & Safety and Welfare

Be the main point of contact for office and facilities management, ensuring all services are delivered effectively
Own and manage Health & Safety and Fire Safety compliance at the workshop
Organise regular servicing and maintenance of workshop machinery
Mange waste management at the workshop
Prepare and organise workshop tours
Communicate company updates and events to the team
Draft and manage formal documentation, including contracts and service agreements

Project Management

Lead cross-functional projects such as the bi annual Ex-Display sale, working with the Sales, Marketing and Logistics teams
Support wider business projects as needed, eg Trade shows and exhibitions
Keep creative projects on track, eg photoshoots, showroom display changeovers

What we are looking for someone who has:

x3 years experience in an office management or operations management role, ideally within a small-to-medium sized business
Working knowledge of Health & Safety and Fire Safety compliance and able to implement new procedures confidently
Confidence liaising with external payroll providers, insurers, landlords and local authorities
Exceptional organisational skills with the ability to manage multiple workstreams and competing priorities
Strong systems and IT skills, and is confident implementing and managing new systems
Excellent interpersonal skills, with natural authority and the ability to build trust across a small, close-knit team

What we offer

Competitive salary, plus commission
A dynamic, professional, and fun working environment
Regular team days and events
Private medical insurance
Company pension
Staff discount
20 days holiday, plus time off between Christmas and New Year, and an extra day’s holiday for each year of service (capped at 5 years)

To apply, please send your CV and covering letter to careers@tomfaulkner.co.uk

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company pension
Employee discount
Private medical insurance

Work Location: In person

Tom Faulkner Ltd

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Business Operations Manager