Your role at Tony's

Tony’s Chocolonely exists to make all chocolate 100% free from exploitation. Our main mission is to fight for equality and fairness – it inherently affects how we aspire to do business. We’re crazy about chocolate and serious about people.

Now we are looking for a Sales Operations Coordinator to join our team in New York! Your #1 goal is to provide a solid foundation for sales and customer operations, ensuring the highest levels or organization and data management, resulting in smooth order and delivery execution to accelerate our business growth in the US. Because to us, more growth means more impact! You get to experience working cross-functionally with various team members and get unique insights on different parts of the business. You’re part of the US Market Success team and report to the Customer Operations and Logistics Manager.

Ready to raise the bar with us? Your main responsibilities will be:

Handling order entry for our B2B customers, monitoring EDI transactions, and ensuring timely processing and shipment of orders.
Fielding sample order requests from our sales and marketing teams. You will pay close attention to deadlines and communicate updates efficiently with all relevant parties.
Being responsible for item setup and related data management, relevant to customer onboarding and operations.
Owning everything related to customer setup and organization. You will be the one managing the completion of vendor paperwork, registering customers, keeping all paperwork organized, collecting compliance related documents, setting up customers in Salesforce and maintaining central customer price files.
Providing miscellaneous operational support for your cross-functional teammates in Finance, Marketing and Sales.

What you already bring to the table:You have gained at least 3 years of experience in a similar administrative role in e.g., operations, sales, customer support or logistics. Time management, setting priorities and organizing tasks are a piece of (chocolate) cake for you. You are a real self-starter and enjoy taking initiative and ownership of your work. You are comfortable with using Excel and have experience in working with multiple systems. You have an eye for detail and use analytical thinking when solving challenges. You communicate effectively and enjoy building relationships with fellow Tony’s. And last but not least, you can make chocolate from anything: you deal smoothly with the challenges that come with a growing company, contribute positively to the performance of team Tony’s and help raising the bar. You believe in Tony’s mission wholeheartedly. You live our core values: outspoken, willful, entrepreneurial and makes you smile.

What Do We Offer

We are crazy about chocolate and serious about people. We are offering a large number of benefits, such as..

An enthusiastic team of friendly, driven colleagues with a lot of love for our mission and Tony’s Chocolonely.
An inspirational and fast-growing international work environment in which you can show that things can be done differently.
We take your development very seriously and have annual personal training budgets.
Working out during working hours; that keeps you sharp, so we are all in! And your sports outfit is on us, of course.
A minimum of 28 holidays per year (yes, more is fine, too!).
An extensive health care plan.
A contribution to your 401k pension plan.
We want to help you celebrate special occasions in life, e.g., by contributing for your wedding cake (and don’t worry, we’re not asking you to have a chocolate cake) and offering a baby bonus to invest in a buggy, your new-born's savings account, or whatever you want.
An awesome office in New York, with a healthy lunch, snacks and tea / coffee.
We all work hard and have fun. Loads and loads of fun! Because we looooooooooooooove having fun at work. Don’t get us wrong, we know how to work our socks off too.
And of course, lotssss of chocolate!
We have an open salary house to ensure a fair compensation per position. A gross salary range for this role is $70k - $80k per year.

Sounds like you?

Wanna raise the bar in the chocolate industry with us as our new Sales Operations Coordinator? Send us your application!

Everybody is welcome to apply. From classics to limited editions, we know that different flavours make life more inspiring. And not just in our chocolate assortment. At Tony’s, we welcome everyone with equal enthusiasm – regardless of race, colour, age, gender, sexual orientation, nationality, disability or veteran status. Crazy about chocolate, serious about people.

a peek into Tony’s Homebase in Amsterdam

our core values

Our values are our compass and guide us when making choices, they are:

Tony's Chocolonely

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Sales Operations Coordinator