Who We Are

TOOLPORT US, Inc is the US subsidiary of TOOLPORT GmbH, a European leader of online sales of party tents, gazebos, pop-up canopies, storage tents, portable garages, greenhouses, raised garden beds and more – serving both homeowners and professionals. The US business - with offices in Charlotte, NC - operates with support from TOOLPORT’s global headquarters in Norderstedt, Germany.

About the Role

The Business Operations Specialist will support the day-to-day operations and administrative functions of the business through a variety of assigned daily and weekly tasks. This role will also be cross-trained on key tasks of the Controller and will provide limited backup support for select customer service functions. The position will work closely with both internal and external business partners.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Coordinate the management of freight claims (inbound and outbound freight).
Creation of customer credit memos and warranty claims at the direction of management.
Execute customer returns processes and returns tracking – including review of returned goods for disposition.
Monitor and, under the supervision of the Controller, process credit memos and customer refunds.
Export, format and distribute daily / weekly reporting.
Maintain key sales reporting files, ensuring accuracy and attention to detail.
Support the development and documentation of Standard Operating Procedures (SOPs).
Complete select HR administrative tasks such as distribution of benefits information and employee handbook updates.
Support project management of key initiatives / development projects

Minimum Qualifications (Knowledge, Skills, and Abilities)

Applicants must be legally able to work in the US without sponsorship and reside within a reasonable driving distance of the company location (Charlotte, NC).
High School / GED. BA/BS preferred.
Minimum of 1-3 years of experience working in a professional setting with responsibility for operations and/or administrative tasks and duties.
Solid general business understanding required. Direct-to-customer e-commerce experience preferred.
Working proficiency in the full suite of Microsoft office applications including Word, Excel, Teams, and others required. Familiarity with Enterprise Resource Planning (ERP) systems and Customer Relationship Management (CRM) applications preferred; Specific knowledge and expertise in SAP and CRM / Dynamics 365 highly preferred.

Additional Information

This role is initially planned as a part-time position (up to 30hrs / wk) with the potential to expand to full-time as the business develops. The hourly pay for this position is $18-$20 per hour. We use this range in good faith to plan for the role. Actual hourly pay may be higher or lower than this range, at the company’s sole discretion.
Office location offers free refreshments, daily breakfast and daily snacks.
No relocation support is available for this role.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

TOOLPORT US, Inc

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