About Toshiba Global Commerce Solutions, Inc

Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-channeling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.

As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Not only do we develop and deliver our retail solutions, but our specialist workforce can install, maintain and surround them with customer-oriented consulting services. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.

Where the nature of retail is changing quickly, the ability to innovate is the key to Retail success. So, if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

JOB TITLE: TGCS UK&I Sales Support Specialist

DEPARTMENT: TGCS UK&I Sales Support Operations (SSO)

REPORTS TO: TGCS UK&I Operations Lead

OFFICE LOCATION: Office based, Leeds (hybrid)

CONRTACT TYPE: Temporary Contract (12 month duration)

Scope

We are looking for a Sales Support Specialist who delivers operational improvement and excellence. This role will see you instrumental in the continued growth of our operations as we enter a period of accelerated growth and development. Working as an integral part of the TGCS Operations Team, you will provide best-in-class service to all our customers, business partners and sales team regarding all Sales Support Activities.

This is an exciting time in the company’s future as we look to further grow and advance our customer solutions offering in the UK and further afield.

Key Activities And Responsabilities

Deal with customer queries (internal or external) via multiple communication channels (telephone, e-mail, video call) in an effective and timely manner
Build effective, influential relationships with customers, suppliers, external contacts and cross functional teams by collaborating closely with related functions
Ensure compliance to all audit requirements and established processes acting in accordance with all company policies, procedures and performance standards
Data management and or/ report requests as required by sales team or line manager

SYSTEMS MANAGEMENT

Monitor and Manage the Sales Support Operations Task.ID system
Order Quoting in Oracle Quoting: assist sales & technical pre-sales teams in the creation of new quotes for Hardware and Software in Oracle
Creation of Firm Order Exception (FOE) i.e. soft orders for TGCS Hardware only via Lotus Notes System
iProcurement: creation and management of TGCS standard Purchase Orders for all third-party suppliers as required
New Supplier setup: assist sales team in completion of new supplier setup templates, seek procurement approval and submit request on SharePoint

COLLABORATION

OEM: request sourcing and supplier quotations for new original equipment manufacturer (OEM) items via procurement team and the new OEM item setup as required
Order Loading: validate SSO template details, determine source of supply and load order
New Customer setup: assist sales team in completion of new customers setup templates and request new Customer Master Record (CMR) or updates to existing CMRs as required
Assist Sales and Managed Services Project Managers with tracking of costs and pricing in support of projects as required

MAINTENANCE

Software Maintenance (SWMA): pricing approvals, credit check etc.
Hardware Maintenance (HWMA): based on contracted inventories provided by SDMs (Service Delivery Managers), validation of data against existing contracts, creation of contract modifiers in OKS for new contracts and contracts renewals for quotations, entitlement and/or billing as required
Shell Invoicing: for HWMA, Ad hoc, Per Event billing creation and loading of new modifiers in OKS and validation of all supporting evidence prior to requesting activation by Customer Fulfillment Team
Install Base: request install date and install address updates as required

WHO WE ARE LOOKING FOR [SKILLS AND QUALITIES REQUIRED:

Previous knowledge of sales support processes, systems and related interfaces
Demonstrable experience working in a similar environment
Experience/proficiency with Oracle/SAP preferred and Microsoft office products, especially MS Excel
Proven experience and understanding of customer needs and meeting expectations
Confident communicator with strong relationship and stakeholder management experience
Excellent planning, time management, organisational skills, able to prioritise workload and multi-task
Work effectively under pressure and use own initiative
Team player - ability to work collaboratively and forge business relationships
Attention to detail and proven problem solving/analytical skills
High energy with capability and willingness to learn, apply process knowledge to business requirements
Availability to work at month and quarter closes is critical
Open to travel for business purposed as and when required

Eeo

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba is looking for a Sales Support Specialist who delivers operational improvement and excellence. Could this be you? Apply today to be considered for the upcoming interview process.

Toshiba Europe Ltd

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Sales Support Operations Specialist