Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.

Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".

Position Charter

The Sales Operations Specialist is responsible for daily sales operations including on-time delivery performance, supporting new business inquiries, and facilitating commercial process improvements. The Sales Operation Specialist will also interact with customers to provide information in response to inquiries, complaints, and services provided.

Position Profile

Full time / Exempt

The Sales Operations Specialist reports to the Inside Sales Manager.

Major Duties and Responsibilities

Support customer order management and on time delivery
Manage incoming customer requests for quotes (RFQs)
Support New Product Engineering in completing product costing and executing outgoing customer quotes
Manage CRM activity to ensure timely and accurate dispositions of Business Opportunities
Execute customer agreements and pricing methodology as defined by marketing
Report on commercial KPIs to senior level management and troubleshoot areas of concern
Identify and escalate risks to on time delivery or other critical business functions
Support and execute special projects including functional improvements, ERP automation, and commercial standards
Support Customer Service functions as needed including order entry and navigating customer portals
Manage customer-owned materials and reclaim materials
Answer customer inquiries in a timely manner through verbal and written communication 
Resolve problems by effectively communicating internally and externally
Maintains a positive attitude and communicates effectively and professionally with team members
Other related duties as required

Education

Bachelor’s degree required; preferred fields include sales, marketing, business or engineering.
5+ years of experience with technical products in a customer service, engineering, or production planning role required
Lean Six Sigma certification or equivalent experience is preferred

Skills and Qualifications

Strong understanding of manufacturing processes, ERP and global organizations required
Understanding of manufacturing, product specifications, customer agreements, market conditions and other factors related to product pricing / quotation
Strong algebraic math and analytical skills required
Well organized and disciplined approach to process execution
Effective communication with global customers and internal personnel
Excellent interpersonal skills with the ability to effectively communicate and coordinate across organizational and cultural boundaries
Proficiency with a variety of computer applications including Microsoft Office and ERP system Competencies
Customer centric
Problem solving
Collaboration
Organized execution
Interpersonal effectiveness

Physical Requirements

Change management
Presentation skills
Active listening
Business acumen
Time management
Must be able to stand and walk for brief periods of time
Must be able to sit for extended periods of time
Must be able to communicate both verbally and written

Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans

Tosoh SMD, Inc.

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Sales Operations Specialist