We’re hiring a Business Operations Support Co-ordinator to join our team at Total Fire Safety, based in Burton on Trent.

This is a newly created, pivotal, role reporting to the Internal Operations Manager. You will provide leadership and strategic oversight to our administration team, ensuring operational excellence, scheduling precision, and continuous process enhancement, while supporting the organisation’s growth and service quality objectives.

This position is well-suited to a confident, highly organised professional with a coaching mindset and demonstrable experience in leading high-performing teams, managing compliance frameworks, and optimising operational processes within a regulated environment.

What you receive for joining us:

We offer a salary of £32,000 to £35,000 per annum, depending on experience, with 23 days holiday per annum, plus Bank Holidays, a Company Pension, a Christmas bonus, the period between Christmas and New Year off and a collaborative, supportive working environment. You will work a 37.75-hour week. 100% office based.

Here’s a look at some of the things you’ll be doing:

Provide strategic leadership, coaching, and development to the administration team, driving high performance, operational excellence, and a culture of continuous improvement
Manage and take full ownership of the BM TRADA Q-Mark Fire Door Maintenance scheme to ensure regulatory compliance, audit readiness, and robust record-keeping
Oversee and continuously enhance the organisation’s ISO management systems (ISO 9001, ISO 14001, ISO 45001), ensuring alignment with Group standards and supporting operational efficiency
Collaborate with the Internal Operations Manager to identify and resolve operational challenges, implement sustainable solutions, optimise processes, and represent the business with professionalism while maintaining full Health & Safety compliance

Can you demonstrate experience in some of these areas?

Proven leadership and managerial expertise, with experience in cultivating high-performing teams and driving operational excellence
Exceptional communication skills, capable of delivering clarity and influence even under pressure, with a solution-oriented mindset
Technologically proficient, adaptable to new systems, and highly competent with operational platforms
Energetic, engaged, and strategically minded, with strong organisational acumen and a commitment to making a meaningful impact across operations

If this resonates with you, we encourage you to apply. Even if your experience does not perfectly align, we welcome applicants with diverse skill sets.

Introducing our organisation:

Total Fire Safety is proud to be part of Complii, a leading organisation renowned for delivering exceptional safety and regulatory compliance services. With specialist divisions in Electrical, Fire, and Water, we provide an integrated compliance solution.

Total Fire Safety

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Business Operations Support Co-ordinator