Job Title: Administrator, Sales Operations & Finance
Department: Whistler.com
Position Status: Full Time, Year Round

About Whistler.com

Working alongside Tourism Whistler, Whistler.com welcomes visitors to Whistler by promoting and selling vacations through a team of local travel experts, exciting customer service techniques, and a user-friendly website.

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

A flexible schedule offering work-life balance and time to enjoy the beauty of Whistler!
Excellent extended health plan for full time employees and their eligible dependents
Wellness program to support recreation in Whistler
Fun, collaborative, and supportive team environment

Position Summary

The Administrator, Sales Operations & Finance is responsible for the daily administration tasks and sales fulfillment duties within the Sales Operations and Finance teams. The Administrator is an enthusiastic, professional, respectful, motivated, and resourceful team player, who can also work independently in a fast-paced environment.

Key Responsibilities

Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
Assist with fulfillment of new products and offerings sold through the Whistler.com website and call centre
Work with the Accountant to troubleshoot payment issues & ensure the accuracy of product settings
Inventory control:
Managing product information and inventory availability in reservation software
Maintaining lift ticket and snow school inventory
Management of supplier extranets and business-to-business data input
Lift ticket administration, ensuring all bookings are processed accurately and in a timely manner
Quality Control, ensuring the accuracy of bookings while minimizing the risk of lost revenue
Conduct regular inventory and online audits to ensure online functionality is performing as expected
Assist with the reconciliation and processing of Inntopia Payables and Receivables
Respond in a timely manner to inquiries generated through the Sales Operations mailbox
Daily administration and support tasks as outlined by the Manager, Sales Operations, and Accountant
Daily cash-out processing of payment, credit, and refund queues
Support the different departments of Whistler.com as required

Knowledge, Skills & Abilities

Strong attention to detail & organizational skills.
Effective time management skills with the ability to stay organized and multi-task.
Developed problem-solving and conflict-resolution skills.
Ability to develop & maintain working relationships with clients, vendors, and team members.
Excellent communication skills, both written & verbal.
Computer knowledge (Microsoft Office, Microsoft Excel, Internet browsers).
Commitment to customer service, continually providing exceptional customer service in a fast-paced environment.

Posting closing date: July 16, 2023. Closing date is subject to change based on applicant volume.

Tourism Whistler

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Administrator, Sales Operations & Finance