TP-Link is currently seeking a Sales Operations Manager for our Chino Hills, CA. location.

TP-Link is the world’s number one provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products.

Spacious and modern, our Chino Hills location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, also contribute to their 401k funds.

Requirements

What we’re looking for:

Sales Operations Manager is the central role of sales processing, responsible for entire sales/return order processing, from order receipt/confirmation to billing the customer to handle returns. It involves handling multiple systems, both inside and outside the company, and dealing with service providers for service/system expansion. Also, the role is responsible for resolving customer compliance charges and return chargeback reconciliation.

What your future looks like:

Oversee entire order processing procedures, from order acceptance to shipping to invoicing; dealing with over 80 customer accounts with different requirements and settings
Manage return (RMA) process - RMA authorization, product receipt at warehouse, verification, return order processing, and payment reconciliation
Responsible for freight cost management, including choosing the most economical freight method before shipping, invoice management, and cost analysis
In charge of multiple business systems, including ERP/WMS/EDI/Salesforce/Customer accounts/etc.; oversee data alignment/accuracy as well as reporting
In charge of connection with software and service providers, to improve system functionality and/or establish new systems
Responsible for customer payment deduction analysis & solutions, delivery performance analysis, and reports

What you’ll bring to the table:

Bachelor’s degree required; Computer Science major preferred
2 years experience in order processing/shipping related positions
1-year experience in warehouse
1-year experience in supervising role
Experience with major SAP/ERP/CRM and WMS systems
Experience with EDI and database
Proficient in MS Suite Software – Excel & Access, VBA is a plus
Experience with building software is a plus
Familiar with freight-related tasks
Familiar with basic accounting terms and concept

Benefits

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. For more details and to apply for this position, visit us at www.tp-link.com - You can also email your resume directly to heather.becker@tp-link.com - Please include Sales Operations Manager in the subject field.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.

TP-Link USA Corp.

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