If you are passionate about maximising client revenue, this newly created role in our award winning, growing research agency could be yours in 2025.

About Tra

TRA is a leading insights agency - we practice the art of knowing people. With offices in Tāmaki-Makaurau (Auckland), Naarm (Melbourne) and Gadigal Land (Sydney), we work with clients across the Tasman and the world.

TRA blends sciences of human understanding to see things that others don't. Using insights from culture, CX, behaviour change, innovation and brand, we solve complex problems to improve people's lives.

It's at the intersections, overlaps and margins of these sciences that we uncover deeper, uncommon truths. The new ideas that take us from the everyday to the exceptional. Our unique perspective is what moves us forward, unlocking potential for our clients.

Bringing together the best of both worlds for ambitious and strategic minds, we are a diverse group of thinkers, intent on solving the complex and challenging problems our clients are facing. We combine our understanding of human behaviour with intelligent data capability to navigate uncertainty and answer the big questions. At TRA, we believe there's always a story in the data. Watch this video to see ours.

About The Role

We are seeking a highly motivated and detail-oriented Revenue Operations Manager to support our Sydney, Melbourne, and Auckland operations. This role will be instrumental in driving client success, optimising revenue operations, and enhancing operational efficiency.

Reporting to the Head of Finance, the Revenue Operations Manager will work closely with cross-functional teams to drive lifecycle campaigns, manage CRM systems, and implement data-driven strategies that strengthen client engagement and revenue performance.

Key Responsibilities:

Client Lifecycle Campaigns

Develop, execute, and monitor client lifecycle campaigns to boost engagement, satisfaction, and retention in conjunction with marketing teams.
Partner with marketing and client-facing teams to enhance client journeys, creating meaningful touchpoints throughout the client lifecycle.
Analyse campaign performance and recommend improvements to align with business objectives.

CRM System Maintenance (HubSpot Expertise Required)

Act as the main contact for CRM management, ensuring HubSpot (and other information tools) are optimized for seamless client engagement and data accuracy.
Implement and maintain CRM enhancements and integrations to support efficient client service.
Provide ongoing training and support for internal teams to maximize CRM usage across functions.

Data Analysis and Reporting

Analyse sales data to identify trends, opportunities, and areas for improvement.
Prepare regular reports and dashboards for senior management, offering insights into sales performance, revenue metrics, and pipeline health.
Conduct in-depth analyses of sales activities and pipeline management to support strategic decision-making.

Revenue Operations

Produce and distribute client performance reports to support data-driven decision-making and tracking of key metrics.
Collaborate with finance and client service, assisting with forecasting, budgeting, and analysis of revenue-driving activities.

Strategic Initiatives

Allocate client service tasks and contacts to maximise relationship reach and engagement.
Identify process improvement opportunities and implement best practices to drive efficiency and enhance result

Requirements

We are looking for someone with: 

Experience managing CRM systems (HubSpot, Vitally, etc.) and other sales enablement tools.
Proven ability to design and implement effective revenue and sales strategies.
Expertise in data analysis and reporting, with the ability to draw actionable insights from complex data.
A background in revenue forecasting, budget management, and pricing strategy development.
Ability to build relationships and foster collaboration across departments to achieve shared goals

Benefits

Glad you asked.

Join an award-winning agency that values innovation and transformative thinking. TRA has been named Research Agency of the Year, AU/NZ, B&T Awards 2024
TRA has also been awarded AFR BOSS Most Innovative Company, Professional Services (2024), Gold for Campaign Asia-Pacific Research Agency of the Year and Silver for Independent Agency of the Year, in Australia and New Zealand in 2023, and many more
Do the best work of your life, alongside some of the greatest thinkers you'll encounter in your career. We are a curious, creative, and multi-disciplinary team that thrives on openness and respect. We are committed to delivering amazing work built on values of collaboration, creativity, and clarity. 
You'll be given a voice to shape the direction and thinking of TRA and how the wider world uses human understanding to create better outcomes for all.

At TRA, you'll be immersed in an environment where you'll be surrounded by innovators and collaborators. You'll be given the opportunity to tackle complex and challenging client problems equipped with training and support. Our senior leaders will be working hands on alongside you, with opportunity to learn, grow and develop while doing incredibly valuable work.

WE VALUE DIVERSITY IN ALL ITS FORMS

Every employee has the right to be their authentic self at TRA. We welcome applications from people of all backgrounds. We're committed to equity and inclusion across race, gender, age, identity, disability, neurodiversity, and experience.
But don't just take it from us, 99% of our staff feel their manager genuinely cares about their wellbeing.
We acknowledge Māori are tangata whenua and tino rangatiratanga of Aotearoa and TRA applies the principles of Te Tiriti throughout our work and research practices.
As a Pride Pledge member organisation, we are committed to meaningful action for our LGBTQI+ communities, we do this through initiatives such as our Gender Affirmation Policy.
Women and under-represented groups of candidates don't always apply for roles they don't feel 100% qualified for, so we encourage anyone who is interested to get in touch. Our job posting is the starting point for a conversation, and we're always excited to hear from people who are interested in working with us

Like the sound of us? Apply today and let us know why you want to work at TRA and how your experience is relevant to the role. We'd love to hear from you.

TRA

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Revenue Operations Manager