An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview
To strengthen our sales team, and assist with driving our global growth strategy, we are looking for a Sales Operations Manager, who will be responsible for supporting the Enterprise & Commercial sales team by tracking and reporting sales information, driving process improvements, assisting with onboarding and training process for new hires. Working closely with our Partner Sales Director to manage our Partner Program including portal management and vendor registration process.

Responsibilities
Reporting to the global Sales Operations Director, with an indirect reporting line to the Enterprise & Commercial Sales Director you will become an important member of our team with responsibility for developing process and KPIs to effectively help co-ordinate sales activities, measurement and support. You will also liaise internally to ensure customer requirements are met at every stage, and ensure the accurate monitoring and reporting of sales KPIs.

You will be able to demonstrate a successful track record of working in client management within customer focused sales teams, be pro-active, target driven and ambitious. You must have a pro-active approach to the role and actively seek to find ways to support the teams you will be working with. You will also have a good level of IT knowledge including CRM systems (Salesforce), and ideally have some experience in technical sales. You will be energetic and motivated and have strong organizational ability with excellent verbal and written communication skills.

Responsibilities

Qualifications

Primary Duties and Responsibilities:

Provide sales management support to the Enterprise & Commercial Sales Director and wider leadership groups
Administration & reporting
Coordinate inbound and outbound sales & product marketing activities
Support sales forecasting activities and planning
Support budgeting processes
Managing process consistency
Proactively identifying opportunities for sales and sales support process improvement
Assist in understanding process bottlenecks and inconsistencies.
Facilitate continuous process improvement
Recommend revisions to existing reports, or assist in the development of new reporting tools as needed
Manage and monitor the relevance of customer CRM (Salesforce)
Build peer support and strong internal-company relationships with other key to optimize process improvement
Manage the internal sales function
Develop and manage the Vendor Registration Process
Assist with Rollout and ongoing maintenance and enhancement of Partner Portal Program
Manage the administration and process improvement of order throughput, documentation and enquiries
Manage essential communications between the other departments in the business to ensure that the Sales teams are equipped with up to date delivery, billing and invoicing information

Qualifications

Qualifications:

Minimum of 5 years’ experience in a similar role
Previous experience in a sales support role/manipulating and or using databases to extract information
IT literate, experience of CRM systems (Salesforce) MS Word, Excel and Outlook
Attention to detail with the ability to work in a pressurized environment
Experience of problem solving or identifying solutions for client needs
Excellent organizational skills
Excellent grammatical knowledge
Methodical and self-motivated, problems solving

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

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