About the role

Transcend is building the infrastructure that powers trust between people and the technology they use — our Revenue Operations team is the connective tissue that keeps our go-to-market engine running with precision, speed, and integrity. We're looking for a Senior Analyst to serve as the primary operational owner of our Deal Desk — the person Sales, Legal, CS, Finance, and Biz Ops rely on to navigate deal complexity, resolve non-standard situations, and raise the bar on how deals get done.

This isn't a siloed deal desk seat. You'll also provide analytical and reporting leverage across the broader RevOps team — pipeline reporting, board deck preparation, data quality, and ad hoc analysis that informs GTM strategy. You'll work closely with two senior RevOps leaders and get visibility across the full spectrum of revenue operations.

This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. This role is expected to operate during core business hours aligned to U.S. time zones, with flexibility during quarter-end periods to support deal cycle demands. This role reports to the VP, Revenue Operations, with day-to-day work direction from the Senior Revenue Operations Manager on deal desk and operational workstreams.

What you'll do

Deal Desk Operations (~40%) — Operational ownership of deal execution: deal structuring support, order form creation in SFDC/Nue CPQ, commercial approval workflows, contract coordination in LinkSquares, and advising AEs on pricing, discount thresholds, and approval requirements. Manage the Deal Desk case queue, maintain SLA targets, and escalate non-standard requests to leadership and Legal.
Revenue Reporting & Analytics (~20%) — Recurring dashboard maintenance, board deck data refreshes, pipeline data pulls, ad hoc analysis, and building SFDC reports that give Sales leadership real-time visibility into deal pipeline, discount trends, and Deal Desk throughput.
Systems & Process Improvement (~15%) — Manage and continuously improve the Deal Desk case management system in SFDC. Surface recurring friction points in the Quote-to-Cash lifecycle and partner with RevOps leadership to implement scalable solutions and processes.
Data Quality & Hygiene (~10%) — SFDC data audits, field validation monitoring, and cleanup projects that maintain revenue data integrity.
Cross-Functional Coordination (~10%) — Liaison between Sales, Legal, CS, Finance, and Biz Ops to resolve deal blockers, facilitate approvals, and ensure clean handoffs from execution to booking.

Who you are

What you must have:

4–6 years in Deal Desk, Sales Ops, Revenue Ops, or Contract Management within B2B SaaS — with hands-on experience operating (not just supporting) a deal desk or QTC process
Salesforce proficiency: reports, dashboards, list views; case management and workflow rule experience strongly preferred
Experience with order form creation and CPQ/billing tools (Nue experience is a strong plus)
Contract management platform experience (LinkSquares, Ironclad, DocuSign CLM, or similar)
Strong analytical skills — can evaluate deal economics, apply pricing/discount policies, and flag risk in non-standard structures
Exceptional attention to detail without sacrificing speed
Cross-functional communication skills — equally effective with Legal, Finance, and Sales
Comfort with AI tools (Claude, etc.) to accelerate workflows and automate tasks — curiosity and willingness to experiment required, deep expertise not expected
Bachelor's degree in Business, Finance, Operations, or related field — or equivalent experience

What you should have:

Privacy/security/compliance SaaS experience (GDPR, CCPA familiarity in contract contexts)
Experience building or scaling a Deal Desk function from scratch
ASC 606 familiarity and understanding of how deal structure impacts revenue recognition
BI tools (Tableau, Looker, SFDC advanced reporting) for executive-facing dashboards
Strong Excel/Sheets skills for deal modeling and discount analysis
Renewals and expansion experience — multi-year, multi-product, or ramp deal structures
"Teacher mindset" — willingness to train Sales on deal desk processes and reduce upstream errors
Experience with AI and automation tooling at scale (Clay, Claude, or similar)

About Transcend

Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.

We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.

We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Customer Stories Page.

Why Join Us?

Impactful Work: We believe that enabling responsible AI adoption while protecting individual privacy rights is one of the most impactful ways to spend our time. You'll be at the forefront of building the compliance layer that helps enterprises navigate the rapidly evolving landscape of AI regulation, data privacy, and customer data governance.
Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup defining a new category, you'll have significant opportunities to shape the organization's direction and work on a diverse array of challenging projects.
Dynamic Environment: As the best-in-class solution in an emerging market, Transcend operates at the intersection of AI innovation and compliance. Our product evolves quickly to meet new client needs and adapt to advancing privacy law, AI regulations, and enterprise requirements.
Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and maintain a strong support system while having fun solving important problems that matter.
Commitment to Diversity and Equal Opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required. If you are enthusiastic about this role but feel your experience doesn't perfectly match every qualification, we strongly encourage you to apply.
Benefits & Perks: Transcend employees enjoy a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and competitive compensation packages that include employee equity. Learn more about our offerings here.

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Transcend Inc.

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