We’re lucky to call over 200 transit agencies our partners. From the bright lights of Los Angeles to booming metros like Las Vegas and San Antonio to little towns in au fond du rang Québec and rural Minnesota (so rural the transit is operated by Paul Bunyan himself). Each of our partners has different needs: some want to sell fares and collect rider surveys, others want to leverage Transit to redesign their networks, others want our software to help them magically detect detoured buses, while plenty of others just want to give their riders unredacted access to the best darn transit app in the biz.

No matter how big the city or scope of the project, we have to make sure all hands on the piano are working in concert. Navigating contracts, triaging legal requests and watching the renewal pipeline like it’s a real-time pizza delivery tracker. It requires someone who’s one part paralegal, and one part air traffic controller. But if there’s one person who could pull off the simultaneous green eyeshade and flight jacket? You’d be on our metaphorical shortlist.

The Team & The Role

You’ll be joining the Finance & Ops crew as our Revenue Operations Coordinator. Think of us as the ground control for Transit’s revenue: we bridge the gap between our Partnerships team’s lofty ideas and the fine print it takes to ink ‘em into reality. We’re the folks responsible for the mechanics of all our partner agreements – from managing our contract library, to ensuring our proposals have the right T&Cs, to tracking renewals to make sure all those trusty partnerships keep on chugging year after year.

We’ll get you up to speed on everything Transit offers – from ticketing and bikeshare to on-demand shuttles – and help you settle in as our resident coordinator extraordinaire™. You’ll be surrounded by meticulous colleagues who want to make sustainable transit a joy to use, and who are passionate about making cities more beautiful, walkable, liveable spaces. By helping us give partners clarity on prices and deliverables out of the gate, your work will empower the rest of our team to keep pressing forth for a car-free future.

If you’re the sustainability-minded numbers person we’re looking for? Time to dust off that CV 👋

📝 Responsibilities

You’ll know the details of our partner agency agreements (services sold, renewal terms, reporting timelines, invoicing schedules, etc.) and ensure the partnership and service delivery teams stay on track
You’ll assist in drafting agreements and managing our library of templates to keep our legal process sleek and scalable
You’ll also proactively manage the renewal pipeline and track expiry dates to keep partnerships seamless
You’ll familiarize yourself with our scopes of work and product offerings so you can identify the right dependencies, timelines, and billing terms for our contracts
During the proposal stage, you’ll support the partnership team to ensure all necessary terms and conditions are included from the start, ensuring a smooth transition from “hot lead” to “signed contract”
You’ll get to know our various procurement sources and keep up-to-date with our price list, ensuring accuracy across the board
You’ll be a welcome addition to our weekly business team meetings, where you’ll help us monitor our renewals and sales pipeline progress
With your hawkeyed attention-to-detail, you’ll monitor our CRM (we use HubSpot) and make sure it’s always up to date

✅ Requirements

You have at least 2 years of experience in project management, procurement, contract coordination or paralegal work (or perhaps you have a natural knack for this sort of stuff? We’re open to being convinced you’d be great for the job!)
You are very comfortable speaking and writing in both French and English 🗣️🌍 since 95% of our transit agency partners are outside of Quebec
You’re scrupulously organized and scrumptiously proud of it
You’re a detail-oriented kinda person who can remember which of the two different partner agencies named Mountain Line we’re supposed to renew (and can tell us which is taller in the subject line of your email: “Humphreys Peak in Flagstaff” or “Mount Sentinel in Missoula”)
Google Sheets doesn’t scare you
No task is too big or too small: you’re willing to take on tasks outside your normal day-to-day duties!
You are proud to live in the beautifully kooky metropolis of Montreal

💯 Would be nice if

You have some experience with CRM software (ideally HubSpot)
You’re comfortable automating parts of your workflow
You’re passionate about cities, urbanism, public transit, design, software, memeful Slack repartee

Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!

💰 Compensation and benefits

$70,000 - $90,000 CAD per year, based on experience

Stock options
RRSP/FHSA contributions
Comprehensive medical and dental coverage
5 weeks vacation
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
Flexible work hours
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week

👨 💻 A note on diversity

Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.

We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.

And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.

📬 How to apply

Send us an email at jobs+operations@transitapp.com with a CV, a quick summary of your relevant experience, and why you’re interested in working at Transit.

PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.

PPS: Unfortunately, we don't accept in-person applications or singing telegrams. Make your application sing instead!

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Revenue Operations Coordinator