Position Title: Sales Operations Leader

Reporting To: Direct reporting to the CFO/COO, and dotted line reporting to the EVP of Sales

Location: Los Angeles

Company & Role Overview

The Company (a private equity owned sporting goods company) is looking for a passionate, structured, order fulfilment focused and customer focused Sales Operations Leader to join our team in Los Angeles. You will play a critical role in turning bookings into sales (invoicing) and in optimizing customer communication and experience. In this role, you will work closely with Sales, Supply Chain, and Finance.

This individual will have 10+ years of experience in Sales Operations roles in the consumer goods sector. This individual must demonstrate relentless drive to turn bookings into invoicing as quickly as possible, to maximize fill rates and to adopt creative and pragmatic problem solving to address potential roadblocks that prevent fulfilling orders. In addition to fulfilling orders, this role must have a “customer first” attitude as head of the customer service department. This individual must have the ability to collaboratively work with various functions (mainly Sales, S&OP, Procurement, Logistics, and Warehousing) to achieve the objective and influence said cross-functional stakeholders in a constructive and effective manner.

The Sales Operations leader is the front line expert at understanding customer bookings trends and sharing the findings with the S&OP team on a regular basis. The Sales Operations leader is also expected to inform the Sales leadership about inventory that is available at the various warehouses and is invited to make suggestions to the Sales and Marketing team which SKUs to focus on for promotional programs (based on inventory availability).

The ideal candidate is expected to move mountains with limited resources, and will be recognized and rewarded accordingly.

The Company is owned by Transom Capital Group, which is an Operations-focused private equity firm in the middle-market. Founded in 2008 and based in Los Angeles, Transom has a proven track record of driving returns. Our operating thesis is that we can best support our portfolio companies by leveraging our team of experts, all of whom possess real-world experience in leadership roles in the types of businesses we aim to transform. We draw on this experience to form collaborative partnerships with management teams – and realize a shared desire to turn potential into tangible value.

Job Responsibilities:

Spearhead the weekly cadence of order fulfilment; proactively coordinate with the S&OP, Procurement, Logistics and Warehouse team to secure the right SKUs, in the right quantities, in the right location at the right time
Minimize customer penalties and deductions by delivering orders in full, on time, and with the accurate specifications
Monitor performance against established criteria and (continuously) improve SOPs where relevant
Lead the weekly analysis of customer bookings and share feedback with the S&OP team should there be an imbalance between demand and supply
Consistently inform the Sales & Marketing team about available inventory for promotional initiatives
Develop, manage, and direct the activities of the customer service department in coordination with relevant cross-functional teams where relevant
Develop ongoing customer satisfaction measurement criteria in collaboration with the Sales and Finance leadership
Support Customer Master creation and maintenance, and New Account application
Act as an ERP super user

Required Criteria (100% must be met for consideration)

10+ years Sales Operations experience, preferably with a consumer goods brand
Proficient with ERP administration and Microsoft Office
Comfortable manipulating large volumes of data in Excel
Strong analytical skills, and exceptional pragmatic problem-solving capabilities
A collaborative working style, with experience working across functional areas with teams of varying size to achieve common goals
Results- and success-oriented mentality, adopting a sense of urgency and driving issues to closure
Strong attention to detail and follow-through
Excellent communication skills and expertise in influencing stakeholders such as customers
Eagerness to establish improved processes and be part of an exciting turnaround story with an incredible potential
High energy level

Compensation

Highly competitive compensation package consisting of base salary and an annual performance bonus

Transom Capital Group

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Sales Operations Leader