We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a member of the corporate Business Operations team the Business Operations Coordinator III is responsible for highest level quality support for all Sales and Marketing locations across Wyndham Destinations North America in addition to support of internal business partners including, Accounting, Payroll, Consumer Finance and Internal Audit. Support is provided through management of systems (used at the sales and marketing locations), trend analysis, implementation of new or enhanced operational processes/initiatives, and protection from any disruption to end users. This team is responsible for clear and effective communication to a large distribution of corporate and field partners. In addition to communication, this team is also responsible for maintaining processes and procedures that govern Sales and Marketing operations as well as launching initiatives that reduce risk.

This role’s primary focus on the team will be process simplification/automation, and risk and compliance monitoring, through building automation tools, key reporting and performing key compliance checks and trend analysis.

This is a remote role that requires 10% travel to one of our Sales and Marketing centers for training purposes.

How You'll Shine

Monitor and report on compliance by creating and utilizing reporting tools in Power BI and Excel to track and monitor site adherence to cash handling, premium management, PII protections, and data integrity protocols within the tour and sales systems
Creation of tools or processes to enhance operations at our sales and marketing locations using tools including but not limited to Microsoft Power Automate and in-house sales and marketing systems
Provide insights and recommendations, through trend analysis or areas of concern and recommend actionable steps for improvement or remediation. Identify opportunities to improve efficiencies across a variety of business units
Understand varying levels of urgency and ensure appropriate response time
Coordinate support between various communication channels
Craft and deliver highly impactful communications for new policies, initiatives, or direction to all field partners
Ensure site sales and marketing processes are both protected and continually evolving
Design communication for process changes and provide post launch support
Proactively partner at all levels (end users through leadership) to provide recommendations to enhance the success of operations
Continually challenge the status quo to reduce any risk
Work closely with business partners across the organization to provide operational feedback and support
Drive results through peer leadership
Partner with other business groups that are implanting changes which will impact our field Business Operations teams
Partner with field partners that are seeking guidance on policies, procedures, or general questions, and vendors that provide systems or services to our field Business Operations teams.
Design training content and host companywide training calls for end users to learn new processes. Create and maintain innovative training materials and general business rules.

What You'll Bring

3+ years of work experience
Experience in entry level operations/ business data analysis, moderate to advanced report creation (Excel and Power BI experience preferred)
Capable to be a reliable, self-starting and team-focused player
Able to balance multiple assignments and projects effectively with varying timelines
Superior ability to work well under pressure, understand urgency, and meet deadlines
Exceptional presentation, written and verbal communication skills
Capable to lead and assist in the coordination of highly visible projects within a large organization
Able to develop relationships to drive work goals while also demonstrating peer leadership
You can quickly identify potential impacts and think through solutions
Creative problem solver with proven results in improving processes
Strong collaboration skills with ability to create strong working relationships
You must have a willingness to embrace change and support process evolution
You must be personally accountable for all outcomes – good and bad
Experience with Microsoft Office Suite (including Power Automate) preferred

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Travel + Leisure Co.

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Business Operations Coordinator III