Title of Position: Sales Operations Manager

Overall responsibility: The Sales Operations Manager is responsible for improving how the Sales organization operates, communicates, and executes against Trellance’s growth objectives. This role partners closely with Sales Executives, Account Managers, Partner/League Executives, Sales Engineers, Marketing, and Go-To-Market partners to translate strategy into consistent, scalable execution. The position combines strategic planning with hands-on operational leadership, enabling sales teams through optimized processes, tools, insights, and enablement programs.

ESSENTIAL FUNCTIONS:

Sales Enablement & Execution:

Serve as the primary operational partner to the Sales leadership team.
Enable Sales Executives, Account Managers, and Sales Engineers through improved processes, tools, insights, and execution support.
Translate GTM and leadership priorities into repeatable, scalable sales motions.

Business Development & Account Outreach:

Own the creation, deployment, and optimization of outbound and account-based cadences in partnership with Marketing and Content teams.
Support outreach related to conferences, Trellance-sponsored events, priority solutions, GTM themes, and the Quarterly League Newsletter.
Partner with Sales and Account Management teams to ensure cadences are executed consistently and refined over time.
Maintain account and contact hygiene beyond automated data enrichment tools.
Social Media Selling & Market Engagement
Coordinate with Digital Marketing to align sales outreach with broader brand, campaign, and conference activity.
Provide sales teams with summaries of relevant social media and market engagement.
Support Sales Executives and Account Managers in expanding their LinkedIn presence and social media selling effectiveness.

Sales Technology Ownership:

Act as the business owner for core sales technologies including Salesforce, LinkedIn Sales Navigator, Highspot, THNKS, ZoomInfo, and Juro.
Drive adoption, optimization, governance, and consistent usage of sales tools across teams.
Lead AI assistant/agent implementation and ongoing coordination across Sales and GTM functions.

Go-To-Market & Cross-Functional Collaboration:

Contribute sales insights, client feedback, and execution needs to GTM initiatives.
Support the creation and maintenance of sales presentations and materials across multiple brands/companies.
Collaborate on internal communications for Sales.

Sales Operations & Insights:

Analyze pipeline health, sales activity, and tool usage to identify trends and improvement opportunities.
Support forecasting accuracy, pipeline reviews, and performance reporting.
Identify process gaps or inefficiencies and recommend operational improvements.
Perform other related duties as assigned to support Sales and Go‑To‑Market priorities.

KNOWLEDGE SKILLS & ABILITIES

POSITION REQUIREMENTS:

Minimum Education/Experience: Bachelor’s degree (BA or BS) from an accredited college or university plus a minimum of three (3) years’ experience in the specific or related field. Or a high school diploma or equivalent plus a minimum of six (6) years’ experience in the field.

Company / Industry Knowledge: Prior experience in credit union or financial services industries is a plus.

Required qualifications:

Bachelor’s degree or equivalent professional experience.
5+ years of experience in Sales Operations, Sales Enablement, GTM, or related roles.
Strong understanding of Trellance’s sales structure, solutions, and buyer landscape.
Demonstrated ability to influence without authority and partner cross-functionally.
Hands-on experience with Salesforce and sales enablement platforms.
Ability to balance strategic thinking with hands-on execution.
Strong organizational, analytical, and communication skills.

Trellance Cooperative Holdings, Inc.

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Sales Operations Manager