Trident are a well-established IT MSP in Brighton providing a variety of technical services to its client base. We are looking for someone to join the Sales Operations team, responsible for supporting the sales cycle and the sales team within the company. Previous experience working with an MSP is desired, but not required as all learning can be done 'on the job'.

The Sales Operations Assistant works within the Sales Operations Team, offering direct support to the sales team and service delivery function and assisting in the management and profitability of the Trident client base. The Sales Operations Assistant will work closely with the sales team to support their daily operational needs and to ensure the thorough review and timely processing of sales operations processes.

To be successful in this role, there needs to be consistent demonstration of excellent support and organisational skills, with a natural flare for customer service and client satisfaction. There needs to be a developed knowledge and delivery of Trident services to clients with an ability to be flexible around a wide variety of tasks and changing business requirements.

Job Specific Responsibilities:

Create opportunities and activities within ConnectWise (CRM/PSA) as required
Sourcing and specifying IT hardware and software from suppliers and negotiating the best price.
Preparing quotations, proposals, tenders, and reports.
Working directly with clients to manage the logistics around service delivery.
As required and instructed, follow up on quotations to provide customer service and a soft close as appropriate.
Offer mailbox and service board cover for periods of absence for business managers, with an emphasis on management and facilitation.
Identify and promote the Trident product portfolio of products and services to add value or solve a business need.
Working closely with the Business Operations and Resourcing Teams to assist their roles in facilitating bookings, accounts, and purchasing.
Support Sales Team in customer meetings and presentations as needed.
General CRM and sales administration.
Supporting internal sales meetings and training.
Delivering on agreed SLAs to Sales Team and other KPIs

Note: The role is a support role, and does not include financial targets, client ownership, commissions, or bonuses.

Required Skills:

Proficient in Microsoft Office 365
Minimum of 2 years' experience in an office environment
Excellent administration and organisational skills
Experience using CRM software
Excellent telephone manner
A high level of grammar and spelling
Ability to communicate effectively with colleagues and clientele
Detail-oriented with strong organisational and time management skills

Desired Skills:

Previous experience in an MSP
Experience with ConnectWise CRM/PSA
Ability to correctly scope a client’s hardware/software requirements
Experience in a sales support based role

Additional info:

This job is typically performed in an office environment.
Working Hours – 8.30 – 17.30 Mon-Fri
Additional annual leave with long service
Fruit deliveries to office & self-serve coffee machine
Employee Assistance Program delivered through Bupa with access to counselling and legal/financial/wellbeing advice
Break out areas – with table tennis / pool tables / arcade games / table football / darts / pinball
Refer a friend bonus scheme
Team building events

Trident Group

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Sales Operations Assistant