Job description

As a Sales Operations Specialist , youll play a vital role at ThreatModeler. We are looking for a proactive

individual that can help us continually improve and enhance our Salesforce platform, gathering

requirements and feedback, designing scalable best practice solutions, and managing the sales

operations process from end to end.

We are looking for someone with a good understanding of the Salesforce platform, who can understand

both our current setup and our business objectives, in order to quickly identify areas of improvement.

The Sales Operations Specialist should be comfortable with change management and governance, as

well as communicating, prioritizing and managing all aspects of a Salesforce project and taking

ownership of end to end sales operations. Salesforce will overlap with Apollo, Hubspot, and Visitor

Queue as we work closely with the marketing team. The sales operations specialist will also work with

the sales team to process and track legal documents including using DocuSign.

Responsibilities

Track long term sales data and forecasts
Compensation and incentive plan management
Work with sales teams, finance, and legal, to ensure contracts meet legal, finance and order

management requirements

Implement new technologies as needed to support marketing and sales teams
Serve as a liaison between teams and upper management
Follow ethical practices with consumer and customer data
Assist marketing teams in determining customer outreach methods
Monitor and assist with customer retention
Train staff on new technology and software
Assist with account management Qualifications for Sales Team
All aspects of user and license management including new user setup/deactivation, roles,

profiles, permissions, public groups, OWD, sharing rules

Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval

processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,

mobile administration, dashboards and reports

Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions with a focus

on exceptional user experience

Identify unused or underutilized platform features
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as

needed

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and

Optimizer

Monitor and improve user adoption
New user and ongoing user training
Working with integrated applications including DocuSign, HubSpot, Apollo, Visitor Queue
Analyze and troubleshoot any issues with any sales software integrations

Required Qualifications:

Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration
Certified Salesforce Administrator
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Strong analytical skills
Ability to perform advanced computing functions.
Familiarity with databases and sales software
Ability to problem solve BD Proven experience in a sales experience 2+ years
Have excellent oral and written communication skills
Solid work ethic and unquestioned integrity
Thorough understanding of marketing and negotiating techniques
Must have experience in software/ tech sales environment
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Available and responsive to questions
Experience implementing Salesforce configuration changes, including (but not limited to): Flow,

assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps,

actions, custom settings, mobile administration, dashboards and reports

Must have a curious mindset and take initiative to actively problem solve and troubleshoot

Trinity App Lab Pvt Ltd