Business Operations Assistant (Sales, Finance & HR Support)

Trossen Robotics – Downers Grove, Illinois (On-site)

Come join a robotics startup that is at the heart of robotics and AI with a global presence, but happens to be here in the Chicago suburbs instead of Silicone Valley. This is an excellent opportunity for someone looking to learn a wide variety of business in a fun industry while the company is hitting it's hockey stick growth phase.

Trossen Robotics is seeking a highly organized and detail-oriented Business Operations Assistant to support our Sales Operations and Business Operations functions. This role works directly with our Sales Operations Coordinator and helps keep the company running smoothly across customer support, reporting, bookkeeping, and HR administration.

This is a high-impact role at the center of the business—ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and wants to grow within a scaling robotics company.

Key Responsibilities

Sales & Customer Support

Assist with responding to customer inquiries, order updates, and general support requests
Help prepare and send quotes, invoices, and follow-ups
Maintain accurate records of customer interactions in CRM (Nutshell or similar)
Support order tracking and ensure timely communication with customers

Reporting & Data Management

Compile and maintain regular sales, operations, and financial reports
Assist with CRM and ERP data accuracy and cleanup
Build and update spreadsheets for tracking orders, revenue, and key metrics
Support leadership with data for forecasting and decision-making

Bookkeeping & Financial Support

Assist with invoicing, payment tracking, and reconciliation
Help maintain accurate financial records and documentation
Work with accounting tools (QuickBooks or similar) to track expenses and transactions
Support month-end close processes and financial reporting

HR & Administrative Support

Assist with employee onboarding and offboarding processes
Maintain employee records and documentation
Coordinate HR-related tasks such as benefits administration, time-off tracking, and internal communications
Support recruiting efforts (job postings, scheduling interviews, candidate communication)

Operations & General Administrative Support

Help coordinate internal workflows between sales, operations, and leadership
Assist with shipping documentation and logistics coordination as needed
Support general administrative tasks to keep daily operations running smoothly

Requirements

1–3 years experience in administrative, operations, bookkeeping, or office support roles
Strong organizational skills and attention to detail
Comfortable working with spreadsheets (Excel or Google Sheets)
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
High level of reliability, professionalism, and discretion

Preferred Qualifications

Experience with CRM systems (Nutshell, HubSpot, Salesforce, etc.)
Familiarity with accounting software (QuickBooks or similar)
Exposure to HR processes or office administration
Background in a manufacturing, robotics, or technology company
Strong Excel/Google Sheets skills (formulas, reporting, data organization)

Trossen Robotics

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Business Operations Assistant