*Located in Ottawa, ON to collaborate in office 3 days/week (preferred) | Remote considered across Canada and USA

About TrueContext

#CareersThatKickSaaS! TrueContext is a field intelligence platform purpose-built for asset-intensive industries like Medical Devices, Utilities, and Oil & Gas. Our platform helps field operations teams capture, structure, and act on data in the moments that matter.

Backed by Battery Ventures, we are a growing B2B SaaS company with a focused mission: to make field work smarter, safer, and more efficient for the industries that keep the world running.

The Opportunity

We are looking for an experienced operator to build and own the infrastructure, process, and data that connects our marketing, sales, and customer success motions into a single, measurable revenue engine.

This role is the operational backbone of TrueContext's go-to-market engine, responsible for ensuring every stage of the funnel is instrumented, that pipeline data is reliable and actionable, and that the business has the reporting it needs to make fast, confident decisions.

This is an operator role first. The Director of GTM Operations is the connective tissue across all go-to-market functions. You will own the lead-to-revenue lifecycle end-to-end, ensure our pipeline data is reliable and board-ready, and partner with Sales, Marketing, and CS leadership to remove friction at every stage of the funnel. You will manage a GTM Ops Analyst and build the team over time.

Key Responsibilities

Lead-to-revenue lifecycle operations

Own the end-to-end operational execution of the GTM funnel, from lead generation through close and renewal. This includes:

Lead scoring model design and ongoing refinement in partnership with the VP of Marketing
Lifecycle stage definitions and MQL-to-SQL handoff rules in partnership with the VP of Marketing
Lead routing rules and assignment automation in partnership with the VP of Marketing
Opportunity management process and stage governance
Forecasting process design and data integrity
Quoting and contracting process support

Marketing operations

Own the marketing technology stack and the operational layer that connects marketing activity to pipeline outcomes:

Marketing automation platform administration (HubSpot, Marketo, or equivalent)
Campaign attribution and funnel reporting in partnership with the VP of Marketing
MQL definition, scoring thresholds, and lead quality governance
Marketing-to-sales data sync and CRM hygiene for inbound leads

Sales operations

Own the CRM and sales process infrastructure that enables the sales team to operate efficiently:

Salesforce CRM governance, data integrity, and workflow automation
Pipeline stage definitions, probability logic, and opportunity configuration
Territory, quota, and compensation plan administration
Sales process documentation, enforcement, and onboarding ops
Sales enablement tooling administration

GTM analytics and reporting

Provide the CEO, board, and GTM leadership with accurate, timely, and decision-ready data:

Maintain CEO- and board-ready pipeline and funnel dashboards in Salesforce
Weekly pipeline generation metrics with rolling 13-week trend tracking
NRR, GRR, and churn cohort reporting in coordination with CS
Pipeline coverage ratio, velocity, and conversion rate tracking
Excel-based rolling trend analysis where native Salesforce tooling is insufficient

GTM product launch readiness

Program manage the operational readiness for new product and service launches:

Coordinate pricing and packaging configuration across systems
Ensure CRM and marketing platforms are updated ahead of launch
Align Sales, Marketing, and CS on process changes and enablement needs
Track launch readiness milestones and flag blockers to leadership

GTM tech stack and tooling governance

Oversee the GTM technology stack with a bias toward consolidation, automation, and high-impact tooling:

Evaluate, select, and manage GTM sales and marketing tools (Unify, Chorus, ZoomInfo, enrichment, etc.)
Partner with IT on technical implementation, security review, and system integrations
Lead automation and AI-assisted tooling initiatives within the GTM stack
Manage vendor relationships, license renewals, and tool decommissioning

Team leadership

Manage and develop the GTM Operations team, currently including one GTM Ops Analyst:

Set clear priorities, workloads, and development goals for direct reports
Build a culture of analytical rigor, operational ownership, and continuous improvement
Scale the team structure as the business grows

What we are looking for

5+ years in revenue operations, GTM operations, or a combined marketing and sales ops role
Deep Salesforce expertiseincluding CRM governance, workflow automation, and reporting
Hands-on experience with sales and marketing automation platforms (Unify, Chili Piper, etc.)
Proven ability to design and maintainboard-ready pipeline and funnel dashboards
Comfortable working across Sales, Marketing, and CS leadership as a cross-functional operator
Strong analytical instincts: able to diagnose funnel problems and recommend action, not just report numbers
Experience in PE-backed or high-growth environments where operating rigor and accountability matter

Why TrueContext

A real seat at the table. You will report directly to the CEO and have meaningful influence on how the GTM engine is built
A focused, high-ownership role at a company that is growing with intention
A PE-backed environment that values discipline, metrics, and clear accountability
A collaborative leadership team that operateswith directness and respect

Some extra benefits

Company-wide & team social events
Wellness yearly allowance
Great time off benefits (4 weeks of vacation + 2 True2ME days + 1 TrueCrewCares day)
Summer FriYAYs (every other Friday off from Victoria Day until Labour Day)
Catered lunches 2x per week
An amazing office space with plenty of snacks, drinks, and space to collaborate
Hybrid work environment (3 days a week in the office)

Salary range

$140,000 - $170,000 annually

If you are looking for the opportunity to embrace and be part of a truly unique company culture, this KickSaaS opportunity might just be for you!

TrueContext

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Director, GTM Operations