Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Facilitates the analysis of customer and transactional data to support and enhance customer retention strategies and tactics. Builds and maintains reports and scorecards to track and analyze key performance indicators and other metrics on scheduled and ad hoc bases. Prepares presentations to management. Monitors and evaluates the quality of customer interactions both recorded and written. Documents quality issues and performance measures for management review. Provides information to assist with the feedback and formal education process of associates on the phone.

Responsibilities

Builds, maintains, extracts, and analyzes complex reports and extensive data sets from company operating systems. Develops and maintains formulas, templates, and macros to combine, scrub and process data efficiently and consistently.
Summarizes, analyzes, and interprets data; explains trends and variances to support management decision making.
Prepares numerous and complex reports and scorecards of key performance indicators (KPIs) for all levels of the company. Prepares compelling, accurate, and illustrative reports with narratives, graphs, and charts.
Performs quality assurance and testing of reports, dashboards, and scorecards to ensure accuracy, reliability, and timeliness.
Reviews, develops, and maintains all reporting platforms and tools (e.g., Excel, Access).
Answers questions and troubleshoots to provide support to end-users to facilitate understanding and interpretation of reports, dashboards, and scorecards.
Performs root cause analysis of scorecard data to identify enhancement opportunities.
Works with management to develop and administer updates to reports and scorecard system. Documents business requirements and procedures for new and existing reports. Works with IT resources to develop and modify queries from the company operating system.

Education and Experience Requirements

Bachelor’s degree and 3-5 years of experience developing and analyzing reports, dashboards, and scorecards of key performance indicators required, or an equivalent combination of education and experience
Visual Basic for Applications (VBA) programming language and SQL expertise preferred

Knowledge, Skills, and Abilities

Quantitative and qualitative analytical skills to identify trends, variances, and root causes
Critical and systems thinking skills to research and integrate data from multiple sources
Knowledge and skill to summarize and interpret data and draw conclusions
Data management and reporting skills with Microsoft Excel, Access, or similar reporting tools
Computer skills with other Microsoft Office software applications (Word, Outlook, PowerPoint)
Organizational skills to prioritize time-sensitive projects and meet deadlines
Attention to detail and accuracy
Written and verbal communication skills, including preparing presentations
Ability to operate independently and collaboratively within a team

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand, and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities

Occasionally required to:

Lift or move up to 10lbs
Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$54,983.00 - $91,638.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

TruGreen Limited Partnership

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