Role Title: Lead - Sales Operation Excellence

Location of job: Bangalore

Experience: 9-13 years

Objective of role:

The purpose of this role is to define, plan , manage and support the implementation of transformation initiatives in channel operations. These initiatives should be adapted from internal/external best practices to solve valuable problems and result in delivery of the most efficient and effective processes and solutions. Ultimately this role will drive organizational & process change to create the future sales operations.

This role reports to section head and will lead a small team of on-ground operation excellence champions.

Roles and Responsibilities:

Deeply collaborate with internal SMEs , Sales department teams and adjacent stakeholders to define the sales operations transformation roadmap through understanding of underlying bottlenecks, best practices , business needs & company aspirations

Collaborate with field sales team & dealers to understand business priorities & painpoints. Align the efforts to support achievement or solve issues that are widespread.

Continuously scan, identify, document, communicate & deploy best practices through diligent scanning of internal & external business environment.

Seek inspiration & adapt relevant processes from retail, services & hospitality industry

Conduct trials & POCs for process changes in dealer operations, measure outcomes & conduct fast PDCA with agility to pivot to fine tune processes.

Create toolkits & playbooks, acquire peer validations, provide scalable frameworks and implementation roadmaps to sales leaders for smooth large scale deployment of process changes. Monitor the progress & drive interventions to support acceleration of initiatives.

Report on progress of various projects underway, highlight risks and issues and gather support from stakeholders and management.

Demonstrate deep understanding and expertise on current state & future blueprint of dealer operations

Create and run forums with relevant stakeholders to raise the bar of sales operations excellence & dealer business resilience.

Participate as sales operations expert in adjacent projects to provide guidance & inputs

Skills:

Exceptionally skilled in leadership, stakeholder management, change management, facilitation, and organising.

Ability to lead without authority and with minimum guidance in a fast paced, high pressure complex and agile business environment

High business acumen, strong KPI orientation and deep perceptive understanding of sales processes & operations and business models

Highly analytical & conceptual, well organized with eye for detail and skilled problem solver

Skilled in creating process designs, writing implementation guidelines for process changes and documenting the after action outcomes to bring clarity and conviction on the proposed recommendations

Able to translate concept into an action plan and oversee implementation in dealer operations.

Ability and willingness to lead from the front with hands-on approach as required.

Excellent communication skills (speak, write & present), active listener with ability to motivate, negotiate, persuade and influence people through interpersonal relationship building

Tenacious, persistent yet flexible to change & with executive presence to engage with senior sales leaders and dealer partners

Experience :

Minimum 9-13 years of experience in sales and business development roles in a high paced large scale franchise based retail environment (auto, FMCG, retail). Atleast 4 years of working in a similar role for operation excellence and transformation initiatives with hands-on experience. Relevant experience from operations strategy consulting is desirable. This is not a remote role and requires travelling to focus geos within India.

TVS Motor

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Lead - Sales Operations Excellence