Make your mark for patients

We are looking for a Sales Operations Manager to join us in our Insight to Impact, Go-to-Market (I2I G2M) team, preferably but not necessarily based in our HQ office in Brussels, Belgium. The working model is hybrid: working from home and from the office. If you are based outside Belgium, please note that a commute every 2 weeks it is needed.

About the role:

The Sales Operations Manager is focusing on the creation of best-in-class incentive compensation strategies & schemes for our customer facing teams in Europe, as well as covering the responsibility for territory management and omnichannel call planning for many countries within and beyond Europe.

For all 3 areas this role is responsible for the design, strategy and its’ implementation, the governance process as well as program health check´s during which the effectiveness is being analysed. A robust, digitally embedded tools & communication plan is required to ensure smooth processes and accurate documentation of requirements.

Furthermore, the 3 areas are supported by a single vendor which is being led by you. The associated budget management as well as the contract (re-)negotiation process, are also key responsibilities of this role.

Who you’ll work with:

The role requires successful interactions and cooperation with a large variety of commercial, medical and market access (management) stakeholders within our Patient Value Units (PVU) and Talent organization. You will liaise with various regional and country management levels to optimally support multiple upcoming our launches and change management programs, all focused at optimizing our portfolio performance. Besides a significant single vendor team, frequent collaboration with various teams within the I2I G2M organisation is part of the day-to-day tasks.

What you’ll do:

Incentive Compensation (IC)

Subject matter expert in the field of Incentive Compensation (IC), Reward & Recognition and motivational program design for field-based teams.
Design new Incentive Compensation plans for various field-based stakeholder teams (commercial, medical, market access) in line with Business & IC strategy, Product Life Cycle and desired behavioral requirements.
Managing the end-to-end process up to employee bonus calculations and where the actual pay out administration will be handled elsewhere in the organization.
Building and maintaining a strong network with cross-functional stakeholders within our PVU´s which includes generating IC alignment in a cross-border setting.

OmniChannel Cycle Plan (OCCP)

Being recognized as a subject matter expert in the field of Call Planning process.
Being knowledgeable of the digital transformation strategy and the potential impact on the OCCP process.
Managing external vendor team on/offshore.
Responsible for the integration of the OCCP process linked to the sales team’s engagement channel strategy and execution.
Owning the design and maintenance of the call planning governance process.

Territory Management (TM)

Acting as an internal consultant, driving proposals & discussion to come up with territory structures for each country and business partner combination.
Owning the design and maintenance of the TM governance process.
Communicating, training, and implementing the tool(s) related to TM processes for assigned employees
Managing external vendor team on/offshore.

Interested? For this role we’re looking for the following education, experience, and skills:

Bachelor’s degree required, Master’s degree a plus.
Proven Reward & Recognition expertise & knowledge.
Robust working experience in commercial organizations preferably in different industries including pharma.
Analytical capabilities.
Demonstrated project management skills.
Excellent communication and influencing skills.
Interest & experience with technology systems (ex. CRM, Vendor portals) and related applications.
Excellent interpersonal skills and ability to network with various management levels.
Effective communication and presentation skills, including advanced English language capabilities.
Willingness to travel.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work for us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

Learn more about sustainability at UCB and how it is integrated into our business approach.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

UCB S.A.

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