Who We Are: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled. From Victoria to Toronto, we are Delivering the Difference to Canada as Upper Canada Forest Products.

About this Role: We are looking for a detail-oriented Sales Coordinator to contribute to the growth and achievement of sales targets by supporting local Sales Representatives, ensuring excellent customer experiences, coordinating sales activities, and maintaining good customer relationships. The Sales Coordinator's responsibilities include supporting sales, promoting customer satisfaction, accountable and accurate order entry, coordinating with other departments, and handling of general administrative duties.

Responsibilities:

Handling urgent calls, emails, messages; answering customer queries, informing them of delays, arranging delivery dates, and supporting marketing tasks.
Responsible for assisting with customer complaints and concerns; providing after-sales support when requested.
Handling orders by phone, email, or other messaging platforms; checking the orders have the correct prices, discounts, and product numbers.
Enter quotations and orders into sales order processing systems; accurate sales entry ensuring proper delivery of materials, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
Collaborating with other departments to ensure sales, operations, marketing, and deliveries are handled efficiently.
Invoicing support, and maintenance of filing systems to store sales records, prepare reports, and provide financial information to the finance department.
Sample library support; handling of new requests, delivery of samples and maintenance of inventory.
Perform other sales and administrative duties as assigned.

Skills & Requirements:

University or college degree in Business Administration or related field preferred.
Sales support or professional administration experience
Excellent organizational, administrative, and problem-solving skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Excellent listening skills.
Strong written communication skills.
Able to perform basic calculations and mathematical figures.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
Experience with customer relationship management software.
Enter data accurately

We are an equity opportunity employer that encourages Indigenous people, members of the 2SLGBTQ+, racialized, newcomer communities, people of all genders and abilities, and members of other under-represented communities to apply. If there is anything related to this job application process that needs to change to accommodate your accessibility, please reach out and we can discuss what might be possible.

UCS Forest Group

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