Position: Manager, Sales Operations & Planning

Job Type: Full Time Permanent

Schedule: Monday-Friday

Language Requirements: English

Working Conditions: Hybrid (Occasional travel to our Concord, Ontario office is required)

Purpose:

Under direction from the department lead, the Manager, Sales Operations & Planning is responsible for ensuring all sales requirements related to customer sales are in place and seamlessly executed.

Responsible for the day-to-day operational sales requirements and long-term strategic initiatives and projects related to sales. Works and communicates cross-functionally with Supplier Relations Management (SRM), Supply Chain, Finance, Customer Care and Operations teams. Participates in vendor meetings representing sales in support of SRM-led business reviews and new business exploration meetings.

Job Responsibilities:

Supports the annual customer business planning process including the preparation of master presentation decks which include key trends and UNFI category strategy. Supports the Department lead to identify and quantify new business building blocks to build sales plans.
Leads internal sales communications cross-functionally to curate content, shape messaging, and present to sales.
Participates and supports in the weekly sales volume call and forecast process.
Leads cross-functional process improvement initiatives.
Supports the development and launch of sales priorities. Tracks and reports of execution results to sales leadership team.
Supports sales requirements for vendor onboarding and ensures all deliverables required by sales are on time and completed.
Leads vendor meetings to coordinate and delivery sales requirements (i.e. coordinates training, customer data, and other information as necessary)
Liaises with Marketing on decisions related to product assortment, pricing, and promotional strategies for Private Label portfolio.
Develops Standard Operating Procedures (SOPs) related to sales functions and coordinates as necessary with required teams to ensure seamless execution of processes including: cost changes, discontinuations, product launches, forecasting, asset transfers, customer code changes, and data integrity
Provides sales inputs and represents sales in SRM-led vendor meetings including business reviews
Influences product assortment decisions by SRM teams to procure products and categories relevant to customer requests, inputs, and trends.
Collaborates with the US to seek out and import best practices.
Completes ad hoc requests as assigned by VP, Sales and Director, Customer Experience & Sales Operations on a timely basis.
Manages Sharepoint to ensure communications and resources to sales are easily accessible.

Job Requirements:

Education/Certification:

Bachelor’s degree in business administration or a related field

Experience:

5 years’ related experience in Business Planning or Sales Strategy
Previous experience in a Account Management role within a Tier 1 or Tier 2 environment

Knowledge:

Proficienct in Qlikview or similar data analysis and reporting programs
Knowledge in Salesforce or similar CRM tools
Advanced proficiency in Microsoft Office applications (Excel, Powerpoint, Word)
Strong working knowledge of key account sales execution and input requirements

Skills & Abilities:

Demonstrated ability to influence without authority
Resourceful problem solver
Skilled in process improvement
Strong communication skills (oral and written)
Results-oriented
Able to deal with ambiguity
Strong time management, project management, and task prioritization skills

Our Commitment:

UNFI believes in a diverse and accommodating workplace. UNFI encourages and promotes applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability or otherwise. UNFI is committed to providing full accommodation for persons with disabilities in all active processes and procedures including but not limited to the recruitment process. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms), please contact the main recruiting contact for the position or Human Resources to discuss your specific needs.

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Additional Information

Schedule: Full-time

UNFI

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Manager, Sales Operations & Planning