Sales Operations Supervisor

The Sales Operations Supervisor will work closely with the Sales Director and Director of Operations to administer daily tasks and responsibilities as needed by the Sales Floor and Teams. The Sales Operations Supervisor will act as a liaison for cross departmental alignment and sales success, while supervising the work of Sales Operations Coordinators to achieve company goals.

Essential Duties and Responsibilities Include:

Leadership:

· Engage with Sales Managers to ensure timely and effective support of all sales activities

· Train, develop, and supervise Sales Operations Coordinators in support of Sales Operations goals

· Provide outstanding service and support to all departments

· Proactively identify bottlenecks in the sales process and find ways to reduce them to improve sales efficiency, to include process simplification, automation tools, etc.

· Educate Sales on new or current NetSuite implementation

· Participate in evaluation, selection, and implementation in new sales tools

Task Management:

· Order creation, management, and process flow

· Administration and management of client records within NetSuite CRM

· Resolve sales-facing client support cases

· Maintain existing sales reports and develop new reports as needed

· Cash requisition and distribution to sales

· Accurate reporting on sales production, commissions, and bonuses

· Create and manage data reports for sales/management

· Track end-to-end sales process and conversion rates throughout the sales funnel

· Build reports to inform sales representatives, managers, and leadership on historical results, current performance, and expected results in the future

· Work alongside sales leaders to define quarterly objectives, standardize business reporting, and create dashboards for company leadership

· Manage data analytics programs to enable company leaders to make data-backed business decisions

· Improve sales process through the implementation of better measurement and execution

Admin/Support:

· Provide administrative support to management

· Timely and accurate reporting on all data entry & record maintenance

· Ensure continued function of key sales floor systems (displays, microphone, printers, etc.) and coordinate support/maintenance as required

· Assist with on-boarding of new sales representatives

Qualifications:

· High Computer literacy including advanced skills within MS Excel and MS Office

· Proficiency using data analytics software (e.g., Tableau)

· Basic experience in cash handling & management

· High attention to detail and process oriented

· 2+ years of experience with a CRM required (Salesforce, Netsuite, ZoHo, etc.)

· Strong organizational skills

· Self-motivated and quick learner with strong problem-solving mindset

· Capable of working under pressure and meeting deadlines.

· Ability to multi-task in a flexible, fast paced, time critical environment.

· Team player with strong communication skills

· Solid understanding of how to effectively leverage and interact with teams across the company

US Gold Bureau, Benefits and Perks:

Benefits:

· Medical, Dental, Vision, Life, STD, LTD

401k:

· 100% match, up to 3% of contribution

· 50% match for 4th and 5th % of contribution

· Fully vested upon enrollment

PTO:

· 3 weeks (15 business days) per year

Holidays:

· Up to 11 paid days per year

Wellness:

· Onsite strength and cardio classes

· Financial Freedom Academy

· Weight Loss Competitions

Events/Fun:

· Employee Appreciation and Recognition Events and Trips

· Monthly Social Squad Events

· Seasonal and Holiday Events

REPORTS TO: Director of Operations

DEPARTMENT: Sales Operations

HOURS of WORK: M-F, 8:30am-5:30pm (additional hours as required)

LOCATION: Onsite

TRAVEL: None

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Work Location: One location

United States Gold Bureau

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Sales Operations Supervisor