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Full Time 40 hours Grade 055 Surgery Central Administration

Responsibilities

GENERAL PURPOSE:

This administrative position will utilize independent judgment and decision-making ability in management of two key areas: the performance of the Department’s revenue cycle operations, and administrative leadership of two clinical Divisions. The administrator serves as subject matter expert related to all revenue cycle activities in the Department of Surgery. Provides day-to-day information and analytics to Department leaders regarding revenue cycle and related operational metrics within the Department of Surgery. Acts as the Department contact to assist with all questions related to professional billing and compliance, collaborating with the UBO RCA as needed. Works closely with partners in Hospital and Professional billing to identify areas of improvement in department operations. Responsible for managing and improving department processes related to the revenue cycle. i.e. Authorization, Registration, Self-Pay Collections. Works with other division administrators to ensure new/existing clinical operations are maximizing revenue potential. Accesses internal data sources to develop actionable reports on operational, financial, reimbursement and compliance. Supports faculty efforts to improve billing and compliance operations. Participates in provider onboarding and supports new providers by providing feedback and input.

Also serves as division administrator to two specialty divisions, Pediatric Surgery and Cardiac Surgery. In collaboration with the Division Chiefs, plans, organizes and manages the overall business and operational aspects of the two divisions. Areas of responsibility include clinical programs, research activities and educational programs. Advises the Divisions on financial matters; ensures fiscal control through a reliable system of expenditure and revenue accounting. Provides accurate, up to date financial information and relevant metrics to the Division Chiefs and faculty to support the successful performance of the Divisions. In addition to financial management, the Division Administrator is responsible for the hiring and performance management of all administrative staff within the Divisions. Also supports the research and education missions of the Divisions and of the Department of Surgery. The Division Administrator works with the Chiefs to identify strategic opportunities and implement strategic initiatives. Also supports the Chiefs on various administrative projects as identified by the Chief. The Division Administrator supports and serves as a key participant in Departmental activities as requested by the Department Chair and/or the Department Vice Chair for Finance and Administration.

SPECIFIC RESPONSIBILITIES:

Revenue reporting:

Responsible for developing and distributing accurate and meaningful reports to support department’s efforts to perform accurate billing and coding information. Uses internal data sources such as eRecord, Tableau, etc. to develop databases and implement actionable reports on operational, financial, and reimbursement data in order to identify revenue trends, and statistical variances. Analyzes the outputs of reports to identify trends and variances that will be used to identify revenue opportunities and quality improvements to benefit the department and the organization. Develops effective reports for department’s clinical managers to facilitate charge reconciliation and revenue capture. Develops ad hoc reports as requested by Department or Division leadership.

Billing and coding operations:

Works closely with partners in Hospital and Professional billing to identify areas of improvement in department operations. Works with Department’s Revenue Cycle faculty representative and Divisional representatives to support faculty efforts to complete documentation and coding effectively in order to optimize charges, RVU’s and revenue targets.

Education and monitoring:

Educates and supports providers related to billing and coding practices. Participates in new physician and APP onboarding to ensure effective education on all relevant activities related to revenue cycle, and performs audits as needed or requested to confirm appropriate documentation and coding. Provides reports, attends divisional or departmental meetings as indicated to ensure broad understanding of best practices related to coding and billing.

Division financial management:

Manages all financial aspects within the Divisions. Develops URMFG, SMD and SMH operating and capital budgets and controls expenses for multiple accounts. Tracks clinical productivity and develops volume projections for budgeting and other purposes. Develops meaningful reports or scorecards for providers highlighting productivity, volume, financial and access metrics. Oversees front-end billing processes and interacts with Unified Billing Office (UBO) to ensure optimal revenue capture for the Divisions. Proposes and implements guidelines, policies and procedures for distribution of expenses within the Divisions; assumes responsibility for controlling expenses and property in the Division. Approves (or delegates as appropriate) all invoices, requisitions, personnel forms and payroll actions for the Divisions. Establishes and enforces policies for overtime, use of petty cash, allowable purchases, etc. Ensures reconciliation procedures are followed in accordance with policy.

Operations and Strategic Planning:

With the Division Chiefs and Department leadership, advances the strategic and operational interests of the Divisions in terms of clinical, research and education missions. Works with Department of Surgery leadership to develop and implement plans to expand geographically as indicated and to recruit and promote new faculty. Work with Chiefs to improve divisional performance. Manages complex clinical practices, ensuring the clinics are run efficiently, policies are followed consistently, and patients receive an outstanding patient care experience.

Personnel management:

Responsible for oversight of all administrative staff, including all personnel actions such as hiring, performance management and, as needed, disciplinary actions for both divisions. Ensures the provision of appropriate training and development of staff. Establishes necessary staff levels at each clinic site, recommends salary, promotions and merit awards as indicated and in compliance with policy.

MINIMUM REQUIREMENTS:

Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience. Experience/expertise in professional revenue cycle management is essential. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable. Must possess strong interpersonal, organizational and financial skills. Able to work effectively in all Microsoft Office applications, and data analytics skills are strongly encouraged.

PREFERRED REQUIREMENTS:

Master’s degree with focus in Health Care administration, Business Management and/or Financial Management, with 3-5 years relevant health care administrative experience preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

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Director, Revenue Operations and Division Administrator