As part of an exciting digital transformation, the University of Surrey is seeking an IT Business Operations Manager to support the IT Executive team with the day-to-day operation of the IT Service as a department.

This role will manage two key areas – Business Partnership Management and Finance & Resources management, enabling IT Services to better define a strategic approach to understanding and delivering the IT requirements of internal stakeholders to deliver enhanced value.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities

You will ensure that there are systems and processes in place to provide efficient and effective management of finances and resources and will provide administration support to the IT Executive team covering budget management and planning.

The role will serve as the key liaison between IT Services and academic/professional service units, fostering strong relationships and supporting their success in IT and digital initiatives.

Responsibilities Include

Utilising broad experience and in depth specialist knowledge - act as the primary liaison between IT Services and academic/professional service units, building strong relationships and supporting them to succeed in their IT and Digital enablement.
Represent the university’s service needs, by translating business needs into IT service requirements, ensuring alignment of technology solutions with strategic objectives, serving as a point of escalation for stakeholders, ensuring effective resolution of issues and consistent follow-up, and represent the stakeholder voice within IT, advocating for their needs in service planning and delivery discussions
Drive service improvement initiatives by pre-empting customer needs, through detailed operational analysis or by gathering user feedback, and championing changes to identify opportunities and to enhance user satisfaction and operational efficiency.
Establish, monitor and report on KPI’s to track transformation outcomes.
Working with the IT Service Desk Lead oversee communications and engagement activities from IT Services, ensuring timely, transparent, and audience-appropriate information flow to all university communities, including service updates, change notifications, and incident communications and develop and maintain communication materials such as service updates, newsletters, executive summaries, and stakeholder briefings.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

Competitive Salary
Market leading Pension
Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
Access to on site leisure facilities at discounted rates

For more information or to be considered for the role, please apply via the University of Surrey Website.

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

University of Surrey

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IT Business Operations Manager