About the Role:

The Revenue Operations Manager will be an integral part of the Sales Operations Team, which evaluates, develops and maintains all of UPshow’s technology stack. This person will be responsible for identifying opportunities to drive revenue, identify go to market strategies to drive revenue and support the Sales Organization with process improvements. This individual will also be responsible for maintaining the Salesforce environment and will assist in managing all 3rd Party relationships that co-exist with the Salesforce instance. The Revenue Operations Manager will supply all the data, analytics and forecasting information to the Sales, Finance and Marketing Teams while collaborating cross functionally with all departments to ensure conceptualization of this information. This role will report to Sales and will have a small team to directly manage.

The Revenue Operations Manager will be responsible for internal leadership of Salesforce along with all other related tools. This individual will need to be able to work closely not only with Sales and Marketing but also Finance and Customer Operations and will serve as a strategic partner for these teams as they look to update processes and drive revenue. Specifically this person will:

Work cross-functionally with customer success, sales, finance, marketing teams, and other stakeholders to share insights and centralize information
Oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting
Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
Partner with leadership to strategize, operationalize, and analyze the impact of business initiatives

Ideal candidates will have expertise with Salesforce administration and CPQ, but also possess experience and willingness to work flexibly across other revenue-related systems, such as Hubspot, SalesLoft and Chili Piper.

Candidates will thrive in this role if they are detail-oriented, tech-savvy, and excited about building systems infrastructure in a way that enables sales, marketing, and customer success to excel in their roles. This individual will also be a self starter who thrives in a data centric environment.

Responsibilities:

Salesforce Administration (CPQ), System Development and Deal Desk
- Uphold system architecture and data integrity
- Continue ongoing maintenance of Salesforce CPQ
- Trusted advisor to the Sales team on deal structure and quoting, advises the team on alternative contract options, and directly manages UPshow Deal Desk.
- Identify and implement Salesforce reporting standards: create, organize and collaborate reports and dashboards across all Organizational functions
- Backup key systems regularly, perform regular data clean up and resolve system errors
- Monitor 3rd party systems and their integration with Salesforce; troubleshoot where necessary
- Assist and empower all departments to analyze data sets independently
- Work closely with Sales and Marketing to assist in selecting and implementing new 3rd party tools
- Install, configure and manage 3rd party applications

Data quality and management
- Ensure clean data (as defined in partnership with key stakeholders) in all owned systems, with a particular emphasis on pipeline hygiene, customer and lead data quality
- Establish and maintain automated reports to alert the team on data quality issues
- Partner with CMO, CFO and VP of Sales to bring best-in-class reporting and insights to the team

What we require from you:

Bachelor’s degree, or professional qualification
5-7 years of experience as Salesforce Administrator operating in an interconnected, complex data structure
Must reside in the Chicagoland area and be willing to come into the office twice a week
Hands on experience with Salesforce.com, supporting a Sales Team, with an emphasis on Salesforce Sales Cloud and Salesforce CPQ
Experience overseeing integrations of 3rd party platforms, specifically Hubspot and Salesloft
Certified Salesforce Administrator
Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports
Thoughtful and thorough understanding of the sales process
A proactive attitude to platform enhancements
Strong analytical and abstraction skills, with the ability to understand relationships between data sets and provide context and recommendations
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Willingness to “lean in” in a fast-paced, fun start-up environment

Desirable:

Experience administering the following tools: Hubspot Marketing Hub, SalesLoft, ChiliPiper, Salesforce Service Cloud, Docusign, ZoomInfo
Active in the Salesforce community

About UPshow:

UPshow is one of the midwest’s fastest growing SaaS companies, achieving 75%+ revenue growth each of the last four years. UPshow’s current organization of approximately 60 people is forecasting even faster revenue growth over the next several years. UPshow serves some of the largest companies in the Hospitality, Fitness and Health Care industries. Examples include: Buffalo Wild Wings, Chick-fil-A, Kaiser Permanente, Crunch Fitness, ATI Physical Therapy, Burger King and Sodexo.

UPshow, the leading in-venue entertainment and marketing platform, is the first and only provider of white-labeled, digital interactive networks for retail and hospitality brands to engage customers and employees directly from their mobile devices.

UPshow’s technology makes it simple for large brands to build and launch engaging and promotional experiences on thousands of in-venue TV screens creating a revolutionary in-venue network that drives customer and employee behaviors at the point of action.

UPshow gives our customers the ability to control what actually goes up on their screens by allowing them to program hyper-local, brand-relevant content such as sports, news, e-gaming, sports odds/betting, viral videos, pay-per-view content, RSS feeds, social media, and interactive games.

We help increase the number of new customers, the check size of their current customers, and the frequency in which customers come back and visit. With over 500 entertainment channels, UPshow is actively growing its content library with the most prolific rights owners.

UPshow’s cloud-based content management system gives our customers complete control on how they program the experiences and offers on these networks, including by day-part, by region, venue, and even down to the individual screen, all done remotely. UPshow’s customers can run fleets of A/B tests and use UPshow’s rich data & analytics capabilities to measure and optimize user behaviors. Retailers choose from available templates and content in UPshow’s library and create their own offers and marketing messages to display in harmony with entertaining content.

UPshow's customers include hospitality, fitness, entertainment, and healthcare venues such as Burger King, Buffalo Wild Wings, Anytime Fitness, Dave and Busters, Chick-fil-A, MD Now, UFC Gyms, Dunkin Donuts, Sky Zones, and ATI Physical among others. Its network spans more than 25,000 screens in venues around the world and is doubling in size every year.

As examples, Buffalo Wild Wings uses UPshow to operate their own BWW-branded “OT Channel”. Burger King uses UPshow to operate the BK-branded “KingBoard”. UPshow technology allows brands to create integrated TV-to-mobile activation experiences that drive new behaviors and commerce inside of their venues. The platform’s analytics display and measure the usage and ROI of all the content and interactive offers on these retailer-owned networks.

Through UPshow, retailers are learning that controlling their own networks in this way can be more valuable than using traditional linear TV or regular digital signage, by driving increased business results.

Benefits and Perks:

Competitive Compensation
Stock Options
Medical, dental, vision, life, and short-term disability insurance
Professional Development Programs
Access to senior management and mentoring opportunities
Employee Recognition Program
Unlimited PTO
Paid Parental Leave
Mental Health and Recharge Days
401k Match
Pre-tax Transportation
Summer Fridays
Employee Assistance Program
Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives UPshow forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.

We look forward to your application.

UPshow is an equal opportunity workplace and an affirmative action employer.

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.

Benefits

Comprehensive Health Plans
Professional Development
Unlimited PTO
401k match
Parental Leave
Pre-Tax Transportation

UPshow

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Revenue Operations Manager