Sales Operations Executive

Salary: S$3,300 – S$4,000 per month
Job Type: Full-time, Permanent
Work Arrangement: 5-day work week, office-based

About the Role

We are an eyewear wholesale company serving customers across Asia, Europe and North America.

We are looking for an organised, responsible and proactive Sales Operations Executive to support our customers and manage the day-to-day coordination of orders, production, shipments and sales administration.

This is a hands-on role involving regular communication with overseas customers, our China operations and production team, warehouse, freight forwarders and sales representatives.

Good spoken and written Mandarin is essential for this position as the role requires frequent day-to-day communication with our China-based operations and production teams regarding orders, production schedules, delivery issues and shipments.

Key ResponsibilitiesCustomer Service & Order Management

Handle day-to-day communication with local and overseas customers.
Process customer orders and follow up on order status, sample requests and delivery requirements.
Prepare Sales Orders (SO), Purchase Orders (PO), invoices and related documentation.
Follow up on customer deposits and outstanding payments.
Keep customers and sales representatives updated on order and delivery status.
Maintain accurate customer and order records.

Production Coordination

Liaise closely with our Shenzhen operations and production teams on purchase orders, production status and delivery schedules.
Proactively follow up on outstanding orders, production delays, shortages and other order-related issues.
Coordinate between customers, sales representatives and the China team to ensure orders are completed according to requirements.
Monitor expected completion and delivery dates and follow up when necessary.

Shipping & Logistics

Coordinate local and international shipments with our warehouse, freight forwarders, couriers and customers.
Prepare and check Proforma Invoices, Packing Lists and shipping instructions.
Arrange Certificates of Origin and other shipping documentation when required.
Coordinate shipments using customers' appointed couriers and freight forwarders.
Monitor shipments and provide customers with AWB/tracking and delivery information.

Product & Inventory Administration

Create new product/item codes in the company's system.
Create and maintain GS1 barcodes for new products.
Monitor stock availability and POP/marketing material inventory.
Coordinate stock movements and withdrawals with the relevant teams.
Assist with periodic checking of consignment stock.

Corporate Safety Eyewear Coordination

Coordinate appointments for our corporate safety eyewear services.
Liaise with customers' Safety, Environment & Health personnel to arrange suitable dates for onsite services.

Sales & Administrative Support

Support overseas sales representatives with order processing, invoicing and shipment arrangements.
Prepare sales and order status reports when required.
Coordinate with the accounts team on customer billing and payment status.
Provide general sales and marketing administrative support when required.

Requirements

Diploma or equivalent qualification in Business Administration, Sales, Logistics, Supply Chain or a related discipline.
Preferably 2–5 years of relevant experience in sales administration, customer service, order management, logistics, wholesale or trading operations.
Good spoken and written Mandarin is essential due to frequent communication with our China-based operations and production teams.
Good spoken and written English.
Experience dealing with international customers, export shipments and/or freight forwarders will be an advantage.
Proficient in Microsoft Office, particularly Excel.
Experience with AutoCount, ERP or other order management systems will be an advantage.
Good organisational skills with strong attention to detail.
Able to manage multiple customer orders and priorities independently.
Proactive and diligent in following up on customers, production schedules, deliveries and payments.
Good communication and interpersonal skills.

Experience in eyewear, fashion accessories, consumer products, wholesale/distribution, trading or import/export would be an advantage but is not essential.

The Person We're Looking For

We are looking for someone who enjoys coordinating and following through on tasks and who takes ownership from start to completion.

You should be comfortable communicating with customers, sales representatives, China production teams, warehouses and freight forwarders, and be able to identify and follow up on potential order or delivery issues without constant supervision.

The role covers the complete customer order process:

Customer Order → Production Coordination → Shipment → Invoicing → Payment Follow-Up

Pay: $3,300.00 - $4,000.00 per month

Work Location: In person

Urband International Pte Ltd

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