Why Join Us

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.

On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That's why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

Revenue Operations at User Interviews

Reporting to the RevOps Manager, the Revenue Operations Specialist will be the second RevOps hire and support our Go-To-Market teams as a generalist. Your overall direction is to ensure our data and processes are high-performing, accurate, and positioned to drive maximum revenue and growth towards company goals. As an early RevOps hire, you'll have the opportunity to make an outsized impact on our GTM operations from day one by setting new foundations for operating, rebuilding legacy processes, or implementing totally new workflows. We primarily support GTM teams but will regularly work on projects that lead to operational improvements across every team at User Interviews.

What you'll do

We're looking to bring on an entrepreneurial, analytical, and adaptable RevOps Specialist to join the team. You'll be responsible for working with GTM stakeholders across sales, marketing, customer success, and finance to understand requests, recommend solutions, and implement processes. In support of the GTM org, you'll conduct insightful analysis to identify opportunities for growth, provide end-user support on various systems, improve our training and documentation, and grow into a leader and go-to-resource for your owned GTM areas.

Responsibilities

Operationalize effective campaign launches across various channels including email, events, webinars, cold-outbound, landing pages, and more.
Ensure data integrity within User Interviews GTM tools and regularly audit properties and objects within the systems to maintain system health.
Track and report on key performance metrics, providing insights and suggestions for continuous improvement.
Work closely with stakeholders to build, automate, maintain, and optimize processes within the GTM engine.
On-going or ad-hoc tech stack troubleshooting, integration health and improvements, license provisioning, and end-user support.
Regularly evaluate and update documentation for standard operating procedures.
Train end-users on new processes and monitor adoption of systems and adherence to standard procedures.
Support headcount planning based on sales capacity, prospect demand, and attainment towards company goals.

Minimum Qualifications

3+ years of experience in a GTM Operations function (Revenue, Marketing, Sales, Customer Success) or related space
Experience with Salesforce administration and analytics such as process builder, flows, validation rules, and reports/dashboards
Understanding of multiple tools in the tech stack or excited to learn them (Chili Piper, Hubspot, Apollo, Outreach, Clearbit)
Experience implementing workflow changes with GTM teams
Exceptional analytical, critical thinking, and problem solving skills
Self-starter, able to wrestle clarity from ambiguity and deliver high quality results
Enjoys working and collaborating with team members across various functions
Excited about being remote

➕ Bonus Points

Salesforce Certified Admin or working towards it (within first 6 months)
Prior Hubspot experience and knowledge of best practices
Experience working on attribution models to understand GTM campaign performance
Prior experience as an early hire, demonstrating ability to build and optimize systems from the ground up

Benefits

$70,000 OTE (90/10 split)
Stock options for every employee
100% premium covered medical & dental employee coverage
Annual membership to One Medical Group & Talkspace
401k + annual employer contribution
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days. Sick? Doctors appointment? Mental health day? We've got you covered.
Flexible, paid parental leave
$250 office setup budget
$100 annual learning & development stipend
$50/month Work From Home stipend
Awards for 360-degree recognition, work anniversaries, & birthdays
Annual team retreat (virtual and in-person options)

User Interviews

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Revenue Operations Specialist