Company Background

ValStream provides a unique world-leading SaaS system designed to give procurement teams all the information they need to make the best buying decisions in their business.
With founders having proven track records in data value creation, aviation and SaaS, the company has invested heavily over the last 3 years in building a global-first data extraction & structuring SaaS platform with unique analysis tools for both single and aggregate data sets.
The company truly has no peers in its execution and creates genuine and demonstrable value for its clients.
Now in its go-to-market and entering its ramp up phase, the company is hiring several new members to meet the exponential demand from the global markets for its new products and services.
Our mission is to save our clients the most money in their procurement activities. It’s a dynamic and fast paced environment and every day brings new challenges and opportunities.
A culture of trust and autonomy is encouraged through the organisation with every team member expected to own their actions.
ValStream is committed to providing an environment that its employees enjoy and thrive in, knowing that success starts with its people.

Role & Responsibilities

The Sales Operations Director (DSO) role is designed to primarily create and run the structural delivery of the global sales team on a daily basis.

Reporting to the CEO and working closely with both the VP Sales America’s and Account Directors, the DSO will retain ownership for creation (where necessary), delivery and ongoing evolution to provide best-in-class services to both the external sales function and customers.

Following the sales funnel, the DSO will be responsible for:

Overall design, development, and implementation of resources, systems and process for hiring, managing and evolving theglobal CSM function

Proof of concept management to delivery: working across multiple functions and directly with prospective clients, the DSO shall manage the process of defining the brief, working with client for required inputs and production of final output

3. Internal & External Training Management – supporting the dedicated training resources to ensure in-person, in-system & online resources are best in class for internal and external stakeholders

4. Management of Value Analysis function – hiring and developing the analyst team to provide both structured and piecemeal analysis of value generated for clients through software and services, supporting the CSM and Sales functions for delivery

Management ofCustomer onboarding processes and implementation resources to ensure frictionless, timely execution of agreed ValStream outputs in new clients

Work with the CEO & Sn Sales stakeholders to define and deliver the Company Commercial Strategy with annual priorities for ValStream based on Strategic and Operational plan with employees and client stakeholders

5. Leadership

Provide internal consultancy to support key internal stakeholders to assist in identifying key performance indicators to drive growth
Partner with key stakeholders at all levels of the business to deliver key company and customer goals as business requirements dictate and drive communications on critical topics
Promote, enable, and enhance an effective continuous learning culture that supports growth through projects across both your team and liaising with other internal leaders to cross-pollinate shared learnings
Leading Service excellence with customer stakeholders

This role has responsibility for building and managing the personnel and training budget for this function, reporting to the CEO for overall authorisation.

Additional Information: Travel for short term assignments will be required

Experience

Minimum of 10 years’ experience in Aviation Repair Management or Procurement software and/or services
Expertise of designing, and delivering a CSM management function that meets the dynamic needs of the business
Minimum of 5 years’ experience in managing CSM’s or a CSM function in an Aviation or Marine B2B SaaS or Services business
Minimum of 3 years’ experience in managing Analysts or an Analyst function
Experience of customer onboarding processes advantageous
Experience of communicating and influencing at every level and in a variety of ways both internally and with clients
Experience of partnering with the business to provide relevant training consulting / expertise including design of bespoke interventions

Skills

Ability to work in a culturally diverse environment
Sharp intellect, able to get to the crux of issues and find solutions
Strong communicator with flexibility in working styles according to intended audience
Strongly analytical with an eye for detail and ability to see common sense within analysis
Confident style and sufficient gravitas to meet client expectations
Solution focussed approach to projects and situations
Knowledge / experience of working in a commercial and matrix driven environment

Competencies Required

Considered and energetic leadership

represents companies core values of ownership, trust & personal respective everyday
obtains full engagement through inspiring communications
tailor’s messages appropriately to the audience and conveys relevant information in a candid and timely manner
supports team with clear and effective direction and support on plan creation and delivery
remains consistently available across the organization as a source of information, consideration and thought leadership

Think strategically

develop clear and consistent strategies to achieve the vision and strategy of the business
leverages synergy opportunities across the business
makes sound business decisions that balance competing priorities, stays current on business issues, industry trends, and technological advances

Build relationships

engages colleagues across the organization to optimize performance
manages the needs of diverse stakeholders
interacts well with people who have different backgrounds and work styles
resolves conflicts effectively to facilitate win-win situations

Drives results

translates strategy into specific priorities, objectives, and action plans
manages projects, processes, and resources to produce desired outcomes
keeps commitments, analyzes problems effectively and takes action to resolve
holds self and others accountable to high performance standards
achieves high levels of customer satisfaction

Exhibits Professional Excellence

shows consistency in words and actions
treats others with respect and earns the trust and respect of colleagues, partners and clients
learns from personal and organisational experiences, maintains composure under pressure

ValStream Ltd

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