Our Client is a global tech company. They are looking for Sales Operations Specialist DACH to join their EMEA team in Germany.

Sales Operations Specialist is responsible for supporting all stages of the sales cycle. This position is essential to the sales activities. This role executes the sales operations activities from request for quote through order entry and account receivables. The Sales Operations Specialist has direct contact with customers’ commercial requests to ensure all requests are entered correctly in the system and on time delivery to meet customer requirements.

This position is reporting to the Director of Sales and working with another Sales Operation Specialist.

The position is hybrid – 2 days from home, 3 days from the office at Viernheim, Germany.

Responsibilities

Support commercial, logistic and customer-oriented assignments
Primary customer contact for order processing from the order entry stage to the invoice issuing stage, in accordance with revenue recognition rules
Coordinate and executed overall delivery of materials and resources according to customer contracts including special document requirements and customized solutions
Responsible for effective support and resolution of customer issues, while assuring customer satisfaction
Worked closely with Finance and Production to manage requested delivery dates
Responsible for the CRM data of the team’s accounts, forecasting, planning and processes used within sales organization
RMA orders handling (in coordination with RMA team)
Customers’ focal point for end-to-end order fulfillment processes
Plan and follow up of product deliveries.
Lead Follow Up and Quoting
Invoicing & Collections

Requirements

Relevant experience in a customer service-oriented position – must
Experience with CRM and Business Systems – advantage
Proficient in Salesforce – an advantage
Previous acquaintance with Priority – an advantage
Computer Skills (word, excel, file naming and storage) – a must
Advanced Excel skills – an advantage
Excellent problem solving, interpersonal and organizational skills
Bachelor’s degree- an advantage

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SALES OPERATIONS SPECIALIST – GERMANY