ABOUT THE ROLE

A strong candidate will be able to efficiently execute the following responsibilities.

Customer Support Services

Prepare gross-to-net (GTN) analysis for all customer product opportunities
Timely completion of open RFP information spreadsheets
Provide customer offer letters/price adjustment letters as requested by national accounts
Manage hard copy / electronic records for all contracts, offer letters, etc.
Responsible for generating routine reports as needed for internal and/or external
customers including; e.g. Backorder, Open Order, Sales, Admin Fees, Chargebacks, etc.
Provide invoices, packing lists, and credit memo information from 3PL to customers as requested

National Accounts Support Services

Attendance at select national tradeshows and quarterly meetings
Manage calendar, travel, and scheduling of national meetings
Setup items with key customers i.e. wholesalers, retailers, distributors, etc.
Manage new product setup with completion of HDA sheets, labeling, cartons, SDS sheets, etc.
Salesforce digital initiative implementation
Liaise with state licensing vendor to fulfill all requirements
Liaise with Pharmaceutical Product Stewardship Work Group (PPSWG) to fulfill all requirements
Triage 340B Program Repayment requests, ensuring appropriate repayment of ineligible patient discounts

Supply Chain Support Services

Actively manage any current customer-specific product allocations
Volume allocations
Shelf-life allocations
Work closely with national accounts to manage inventory at 3PL
Manage new customer account setup at 3PL, i.e. paperwork, W-9, credit references, etc.
Responsible for obtaining approvals, issuing, and tracking expired returns and ensuring the
issuance of credits based on procedures

Support other sales operations activities as needed in support of the growth of the commercial organization

Versatile People