About the business

Vida Glow is a fast-growing global company that offers a range of premium ingestible beauty supplements. Our products are sold online and extensively in retail outlets all over the world.

We are driving the business forward with a distinctly unique position that sets Vida Glow apart from a highly competitive market drowning in a sea of sameness. We have an opportunity to create the foundation of a truly world class global brand that inspires and creates positive impact on our customers’ lives and that inspires us all. The head office is based in Sydney, Australia.

About the role

Vida Glow is seeking a proactive and dynamic Sales Operations Coordinator to join our UK team in a hybrid working role. Reporting to the UK Sales Manager, you will play a pivotal role in supporting the UK Sales Team to enhance the customer experience and ensure the smooth and efficient operation of the sales function. As the backbone of the team, you will be responsible for a wide range of administrative processes, including reporting, forecasts, order processing, and tracking, as well as liaising with retail partners and distributors. Your high attention to detail and exceptional organisational skills will be key to your success in this role.

In addition to supporting the sales team, you will also contribute to the wider Operations team by assisting with the end-to-end supply chain process, from inventory and quality management to order fulfilment and freight movement. The fast-paced and ever-changing nature of our business requires a flexible and adaptive approach, ensuring that both the team and our consumers' needs are met effectively on any given day.

Key Responsibilities

Sales Administration

Communicate important feedback from customers to required stakeholders within the business
Support the UK sales team with general operations to help reach the team’s objectives
Coordinate, update and track retail and promotional calendars, ensuring committed GWP’s and sampling requirements are delivered to retail partners on time
Process UK orders for B2B channels including purchase orders, samples, GWP’s, testers, gratis and gifting.
Coordinate and complete UK retail partner documentation including supplier files, new line forms, new account and sku set-up forms
Compile monthly retail sales reports for key accounts in the UK
Ensure all UK retail partner contacts are managed and CRM system is optimised
Ensure accurate records of all customer data including account contact details, margins, and payment terms
Support the sales account managers in the UK market with customer service related tasks, such as providing product information, facilitating orders, and following up on payments.

Operations Administration

Supporting the management of daily operations and supply across production, quality, warehousing, and distribution in the UK
Placement of customer orders including follow-ups with the warehouse and customers to ensure correct and timely shipment and delivery
Monitor order fulfilment and ensure all orders are processed in a timely manner
Liaise with the UK warehouse and operations team to ensure timely deliveries
Work with the warehouse team to ensure accuracy in shipping and invoices
Support the Australian operations team with order processing and product delivery, ensuring that the UK customers receive their products on time and in good condition.
Ensure that returned orders are managed and corrected as required

Customer Service

Support the Australian Customer Service Team with day-to-day customer service in the UK
Ensure that all customer service standards and policies are adhered to, across all channels
Work collaboratively with colleagues from the UK Sales Team and Vida Glow Head Office in Australia

Required Knowledge and Experience

Proven work experience in customer service and administration
Strong organisational and planning skills
Demonstrate intermediate skills in excel
FMCG experience highly advantageous
Understanding of logistics, inventory management and project management
Excellent verbal and written communication skills
Ability to use initiative
Experience working with roles that are highly processed driven
Understanding and familiarity working with various platforms and systems
Experience and skill around data entry
Must be efficient and able to juggle multiple tasks at any one time.
Ability to work under strict deadlines
Ensure reliability in information provided & accuracy.

Working at Vida Glow

Whilst working at Vida Glow you will enjoy:

Birthday leave
A generous monthly product allowance
Loyalty leave – earn up to 5 days extra additional leave
Wellbeing Program

If you're looking to be part of a fast growing global company, apply now!

VIDA GLOW

New Jobs

UK Sales Operations Coordinator