ViewQwest is an award-winning provider of connectivity, managed network, and cybersecurity services. Founded in Singapore in 2001, we operate across multiple countries, connecting businesses and consumers globally with secure, high-performance network solutions and premium broadband services.

Join a team that is shaping what better and safer internet should look like. At ViewQwest, you will have the opportunity to do meaningful work, grow with a high-performing team, and help power the digital future across Asia and beyond.

The Revenue Operations Specialist is responsible for managing the company’s subscription lifecycle, billing, and revenue processes end-to-end. This role ensures billing accuracy, data integrity, and compliance across the order-to-cash cycle while driving improvements in efficiency, automation, and adoption of new processes. Working closely with Finance, Sales, and the Digital Transformation teams, the Specialist plays a key role in ensuring revenue operations run smoothly and evolve with the business.

Key Responsibilities

Revenue Operations & Billing Management

Own and manage the full billing cycle, from subscription setup through invoicing, adjustments, payments, and credit memos.
Ensure accuracy, timeliness, and compliance in all revenue-related activities.
Proactively identify and resolve discrepancies in invoices, payments, or customer accounts.

System Ownership & Optimisation

Act as the primary administrator for the subscription and billing platform, maintaining product catalogs, rate plans, and pricing rules.
Drive continuous system improvements, automation, and process enhancements.
Collaborate with support teams to implement upgrades, integrations, and governance controls.

Revenue Reporting & Analytics

Produce and maintain financial and operational reports, including revenue recognition, billing performance, and trend analysis.
Partner with Finance to provide insights into revenue drivers and support forecasting.
Ensure data integrity and accuracy across billing and reporting systems.

Change Management & Adoption

Support rollout of new pricing models, billing rules, and system enhancements by preparing user communications, training materials, and process documentation.
Act as the change agent to help Finance and business stakeholders adapt smoothly to new revenue processes.
Monitor adoption, gather feedback, and suggest improvements to maximize efficiency and user acceptance.

Cross-Functional Collaboration

Serve as the main point of contact for Finance, Sales, and Digital Transformation teams on all revenue operations matters.
Support product launches, pricing updates, and commercial initiatives with accurate configuration and revenue impact assessments.
Provide guidance and training to business users on billing and revenue processes.

Governance, Compliance & Audit

Maintain compliance with internal policies, financial controls, and data-handling standards.
Prepare system and process documentation for audits and reviews.
Ensure audit trails and approval processes are embedded into all revenue operations.

Qualifications & Skills

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Fresh graduates or candidates with up to 2 years of IT experience, preferably with exposure to finance operations, accounting, or systems administration; strong IT foundation with basic understanding of finance/accounting processes is a plus.
Comfortable learning and managing complex systems; prior exposure to billing, ERP, or financial systems is a plus.
Strong analytical mindset with high attention to detail and problem-solving ability.
Strong communication and collaboration skills across Finance and technical teams.
Interest in change management, process adoption, and driving operational improvements.

ViewQwest

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Revenue Operations Specialist