Description

The Sales Operations Coordinator is responsible for providing essential administrative and operational support to the sales team, contributing to the efficiency and effectiveness of the sales process. This role involves managing sales data, coordinating activities, and ensuring the sales team has the resources and tools needed to achieve their targets. The ideal candidate is highly organized, detail-oriented, possesses strong communication skills, and is proficient in sales-related software and administrative tasks.

Key Responsibilities

Sales Process Support:

Administer and support the sales process from lead generation to deal closure.
Assist with the creation and management of sales orders, contracts, and proposals.
Coordinate with internal teams (e.g., legal, finance, product) to ensure timely and accurate execution of sales-related tasks.
Working Post Sale to process orders for the Outside Sales team (order review, processing)
Responsible for all the Bid Sites (registering Viken, and monitoring for bids to drop)
State and Local sales support—Focus on getting Viken registered with the appropriate procurement sites/state by state regulations
Maintain an organized filing system for all sales documents and records.

Data Management & Reporting

Maintain accurate and up-to-date sales data within CRM systems (e.g., Salesforce, HubSpot).
Generate, process, and analyze daily, weekly, and monthly sales reports and dashboards.
Monitor sales performance metrics (e.g., conversion rates, lead response times, quota attainment) and identify areas for improvement.
Assist in data cleansing and ensuring data integrity within sales systems.

Administrative & Operational Support

Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and booking travel arrangements.
Coordinate product demonstrations, deliveries, and sample requests.
Assist with the onboarding and training of new sales personnel on sales processes and tools.
Handle customer inquiries and resolve minor issues or concerns, escalating as necessary.
Manage and track seasonal sample requests and communicate inventory shortages.

Process Improvement

Identify and suggest improvements to sales processes and workflows to enhance efficiency and productivity.
Support the implementation of new sales tools and technologies.
Collaborate with sales leadership to refine sales strategies and tactics.

Requirements

Education:

High school diploma or equivalent required.
Associate's or Bachelor's degree in Business Administration, Marketing, Finance, or a related field preferred.
Experience:
1-3 years of experience in an administrative support role, sales support, or sales operations.
Experience with CRM software (e.g., Salesforce, HubSpot) is highly preferred.

Skills

Organizational Skills: Exceptional organizational skills with a strong attention to detail and ability to manage multiple tasks and priorities effectively in a fast-paced environment.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external clients.
Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Intermediate to advanced Excel skills (e.g., VLOOKUP, pivot tables) are a plus.
Analytical Skills: Ability to analyze data and draw insights.
Problem-Solving: Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
Team Player: Ability to work independently and collaboratively within a team environment.
Adaptability: A high degree of flexibility and a "can-do" attitude.

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Sales Operations Coordinator