Job Description

Quality Specialist – Sales Operations

Virginia Transformer is hiring a Quality Specialist to provide quality assurance and quality control of the Sales operations functions performed by Application Engineers, Project Managers, Project Coordinators, and Project Administrators. The Quality Specialist will execute an ongoing quality program intended to help identify nonconformances to existing VTC policies and procedures and opportunities for improvement in the work performance. The Quality Specialist will work collaboratively with the Sales Operations team members and other VTC departments. The Quality Specialist will support all Sales Operations business functions to help ensure that the highest levels of customer satisfaction are achieved and risks and issues are proactively and effectively managed.

Quality Specialist Overview:

· Work with Sales Operations leadership team to develop a quality audit program aimed at improving user compliance with existing VTC policies, procedures, and work instructions.

· Implement the quality program to ensure Sales Operations compliance with all VTC policies, procedures and work instructions. Document and report audit findings to Sales Operations management.

· Identify opportunities for improving performance of the team and prepare and present solutions to Sales Operations leadership. Improvement opportunities may include training and/or work instructions improvement.

Brief Description of Duties:

We are looking for a Quality Specialist to develop and implement a quality program to help deliver Sales Operations performance excellence that contributes to the overall success of our department and the Company. You will work collaboratively with all Sales Operations team members to help ensure quality performance of the Sales Operations job functions.

Responsibilities:

· Work with Sales Operations leadership to develop a quality program that includes objectives, activities, and responsibilities.

· Execute the quality program including project audits of project performance of each project manager/coordinator regularly. Issue audit reports to the auditee and Sales operations management.

· Write Corrective Action Reports (CARs) for audits. Track and report CAR response and closure.

· Identify opportunities to improve Sales Operations processes and procedures. Collaborate with team members to generate solutions.

· Track quality audit results and publish monthly audit report. Identify opportunities for improvement based on the audit results.

Requirements and skills:

· Minimum 2 years of audit experience

· Auditor training

· Experience in quality role preferred

· Excellent communication skills

· Strong working knowledge of Microsoft Office

#IND1

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay
Commission pay
Signing bonus
Tips

Ability to commute/relocate:

Roanoke, VA 24012: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Must be Covid 19 Vaccinated

Experience:

Audit: 2 years (Required)

Work Location: In person

Virginia Transformer Corp.

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