About Virgo Group

Founded in 2021, Virgo Group of Companies is dedicated to provide commission-free crypto trading services globally. It covers multiple business lines, including retail fiat to crypto trading, crypto wealth management, NFT liquidity management, and more. With continuous innovation in mind, Virgo Group is prepared to become an integrated global digital asset service provider.

Mission and Vision

Virgo Group’s mission is to provide easy and affordable access for all Canadians to buy and sell digital currencies, including Bitcoin, Ethereum, Litecoin, and more. Whether you are new to this world or are experienced, Virgo Group supports you throughout your journey.

As Operation Assistants based in Australia, you will be responsible for customer supporting, transaction processing, building relationships with a wide range of institutional and retail clients by providing high levels of service and swift execution.

What's Involved

1. Work closely with Accounting, Trading and Compliance team to come up with comprehensive SOP to drive operational efficiencies

2. Perform diverse customer supporting functions, ensuring the great customer experience by providing phone call services and replying to emails and LiveChat in a proper time manner

3. Perform data analysis for various key operational metrics (Required proficiency in using Excel)

4. Pay close attention to details to ensure all the transactions were handled properly

5. Prepare daily fiat reconciliation and bookkeeping to verify that transactions in the bank statement are consistent and comparable to the internal records as presented in the company’s accounts

6. Prepare marketing operation Zendesk articles for new released features

7. Improve operational procedures and provide recommendations to the management team

8. Handle a varied level of internal and external enquiries

9. Other administrative duties as required

What's It in for you

1. Apply your skills into an entirely new and fast-growing industry

2. Make a positive impact on the company and the industry

3. Learn new skills or sharpen existing skills

4. Global exposure and working with elite professionals across the globe

5. Unlimited growth potential

Requirements

1. Undergraduate degree

2. Strong attention to detail and accuracy

3. Able to prioritize, organize and plan your workload

4. Able to adapt to a fast-paced office environment

5. Commitment to teamwork

6. Excellent communication skills

7. Relevant operation work experience in a financial institution or digital asset company is preferred

8. Bilingualism (Mandarin) is a must

Virgo.co

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