Job Description

Manager, Sales Operations & Analytics

Location: East Coast, USA (Remote Flexibility)

Are you a data-driven problem solver who thrives in a global role?
Do you have expertise in Salesforce administration and analytics?
Want to make a real impact by optimizing sales operations for a growing, international business?

At Cerba Research, our Commercial Operations team is hiring. We are looking for a Senior Manager, Sales Operations & Analytics to play a pivotal role in ensuring the efficiency and effectiveness of our global sales processes. In this high-visibility role, you will collaborate across teams, enhance reporting and workflows, and drive data-driven decision-making.

About Cerba Research

With over 40 years of clinical research expertise, Cerba Research has built a unique offering of services, which includes clinical trial management, specialty lab & biomarkers services and medical devices & diagnostics offerings.

Cerba Research supports clients from research and development all the way through clinical studies and commercialization of therapies. We combine the deep therapeutic understanding and agility of a specialist with the capacity, breadth and global reach of a central lab.

Our extensive experience in central & specialty laboratory services is key to our success, allowing us to provide clients with early scientific insights that optimize protocol development.

We provide key laboratory services to biopharma, government and not-for-profit organizations, supporting clinical trials. Our global accredited laboratory network and connected logistical infrastructure covers the US, Europe, Asia-Pacific, Australia and Africa.

Our aim is to transform clinical research to deliver the promise of precision and predictive medicine to help people live healthier lives. It’s our passion, expertise, and commitment to quality drive Cerba Research. We want to change the shape of clinical development, and help patients around the world get access to new treatments faster.

Why Join Us?

Global Scope – Work in an international role, collaborating with teams across regions.
Autonomy & Impact – Lead critical sales operations initiatives with real business influence.
Professional Growth – A dynamic environment offering career advancement opportunities.
Remote Flexibility – East Coast location preferred, with flexibility to work remotely.

How You Will Add Value

As a Senior Manager, Sales Operations & Analytics, you will contribute to:

Strengthening sales operations processes through data analytics and insights.
Enhancing Salesforce CRM administration, improving adoption and efficiency.
Driving continuous improvement in reporting, forecasting, and pipeline visibility.
Shaping best practices for data-driven decision-making across global teams.

Your Responsibilities

Oversee and optimize Salesforce administration, ensuring best practices.
Implement data analytics strategies to improve sales reporting and forecasting.
Develop and refine workflows and automation to streamline sales processes.
Collaborate with cross-functional teams to enhance operational efficiency.
Support change management in a newly restructured role.
Provide strategic insights on incoming sales propositions and business trends.
Ensure timely and accurate data visualization to aid leadership decision-making.
Liaise with internal stakeholders and Salesforce to maximize system capabilities.

Job Requirements

About You

You are a proactive, analytical professional with a strong background in sales operations, CRM administration, and data analytics. You thrive in a fast-paced, global environment and enjoy working cross-functionally to drive efficiencies.

Strong background in data analytics, with expertise in designing dashboards, reports, and integrating internal/external data sources.
Excellent communication and collaboration skills to work cross-functionally with Scientific, Commercial, and Leadership teams.
Demonstrated ability to lead change management initiatives and drive technology adoption.
Experience in budget management, resource allocation, and supporting investment decisions.
Proven experience in Salesforce product management and administration.
Ability to translate data insights into strategic business recommendations.
Previous experience in the pharmaceutical, biotech, or life sciences industry.
Strong project management skills with experience managing complex initiatives.
Familiarity with data visualization tools such as Tableau, Power BI, or similar platforms.
Ability to work on multiple tasks at once without losing track: foreseeing and planning around potential obstacles as well as an ability to plan.
A motivated self-starter, capable of hitting the ground running and excelling in a high growth, entrepreneurial business.

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Manager, Sales Operations & Analytics