About The Role

Team – Sales Support

Working Pattern - Hybrid – 2 days per week in the Bournemouth Vitality Office. Full time, 35 hours per week.

Top 3 skills needed for this role:

Organised and detail driven
Clear communicator
Process focused mindset

What this role is all about:

The Group Sales Operations Co-ordinator will provide first class operational support to Vitality’s internal sales teams, empowering processes, quality and performance throughout.

Key Actions

Provide first class operational support and insight to sales teams at all times
Present the department positively within the business and sales teams throughout
Build strong and productive relationships within key stakeholders across the business
Process quotation discount requests effectively within a 24-hour service level agreement
Co-ordinate all dual broker quotation discount requests to ensure no dual pricing across sales channels. Ensure dual broker notifications are issued in a timely manner to this effect
Assist in quotation discount discrepancy tracking and insights as necessary. Work closely with our quality team and provide full details to support any investigations or breaches
Assist with any discounting campaigns, managing dual brokers as necessary
Help prepare and co-ordinate communications across the business in our communication platform
Maintain and co-ordinate distribution lists for our communication platform, across all sales channels
Post scheduled updates to our communication platform, to ensure content is always relevant and up to date
Assist with the fulfilment of sales campaigns and events and any associated tasks
Awareness of panelling and commission deals across all sales channels
Run regular sales reports, delivering scheduled sales insight as necessary
Attend various sales related meetings/events, as necessary offsite
Keep up to date on product developments and sales performance at all times
Comply with all relevant compliance regulatory policies and complete all mandatory training requirements as necessary and directed

What do you need to thrive?

A high degree of self-motivation and the ability to work flexibly within tight deadlines
Always be enthusiastic, outgoing and versatile in their approach to the role
Constantly striving to improve their performance and quality of their output / support
Good interpersonal skills and able to talk to people at all levels within the business
Confident individual with ability to work on own initiative
Excellent administration and writing skills throughout
Intermediate knowledge of Word, Excel, PowerPoint and Outlook are essential
Excellent organisational skills and remains calm under pressure

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Vitality

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