Vitally is looking for a Revenue Operations Leader to own operational processes, data hygiene, and reporting across Sales, Marketing, Customer Success, and Finance.

The Revenue Operations Lead is the first dedicated Operations role at Vitally. Accordingly, the right candidate for this position is a strong generalist who can support both the short-term tactical needs of the organization as well as provide the strategic guidance to support long-term growth

The Revenue Operations Lead will report to the Head of Growth and work closely with other department leaders.

Role Responsibilities:

Define, lead, and scale all operational functions at Vitally
Establish a world-class operational setup which can support Vitally on its growth journey (50x of where we are today)
Evaluate the current approach and support the rollout of new processes, programs, and tools to improve operational effectiveness company-wide
Track metrics and key performance indicators (KPIs), analyze them, and turn them into actionable strategies.
Track and prioritize operational requests from across the organization
Establish processes and procedures built on a solid technical infrastructure in the service of increasing efficiency
Ensure proper integration of tools and services with Vitally’s tech stack
Maintain administrator controls of CRM and marketing automation platform (Hubspot)
Define the roadmap for scaling future operations roles at Vitally
Assist in building core reports and dashboards
Develop processes and workflows to attract, engage, and convert prospects
Maintain basic internal documentation around operational best practices
TAM mapping and segmentation
Produce revenue forecasts based on sales pipeline data and product usage
Operationalize 3rd party contact data for Outbound programs
Reconcile and automate account overage billing

About You:

You're a creative thinker and data-driven problem-solver
Love to build
Enjoy finding a way to ‘make it work’ in a fast-paced environment
Can solve complex problems in a thoughtful manner in a way that makes sense for the rest of the business
An expert in stakeholder management
Think two, three, and four steps ahead of decisions to anticipate how decision-making will affect the organization down the road
Have a knack for organization and can manage multiple projects and deadlines simultaneously
A self-starter with the confidence and poise to work directly with executives and department leaders
Have strong interpersonal skills; you enjoy inspiring teams and excels at building relationships and teamwork

Requirements

3+ years experience in a Operations leadership role
Passion for using data and research to solve problems
Proficiency with key technologies in Vitally’s tech stack — Hubspot (CRM and MAS), ZoomInfo, Segment, Vitally, Zapier, Workato, Google Biz (GTM, Analytics, Optimize), Stripe, etc.
Ability to translate vague requirements into prioritized problems to solve
Clear track record of success supporting Sales and Marketing units in B2B SaaS to drive rapid revenue growth

BONUS:
- SQL
- Previous Vitally user/admin

About Vitally:

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.

Benefits & Culture:

Salary: We offer a competitive salary given both your experience as well as location here in NYC (although remote is also totally fine). The comp band for this role starts at $160,000/yr and increases depending on the skill and seniority of the candidate.
Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
Benefits:
- 100% of health/dental/vision insurance premiums covered by us for you, your partner, and your dependents.
- 401k with a company match.
- Commuter benefits.
- Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
- Flexible work hours and work-from-home policy.
- WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
- Education stipend.
Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we value having our own lives outside of the office.
Career path: Not only will you learn a ton in this role, but since we are a small team, there will be plenty of promotion opportunities ahead.

Vitally.io

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Revenue Operations Lead (NYC/Remote)