Role Summary

The Sales Operations Business Analyst role is focused on areas to support VWFS / AFS Brand goals and enable effective business decisions / recommendations.:

Utilize internal and external data to provide relevant insights for team members and Executives which enable an understanding of the market conditions and business development (industry and brand)

Manage the partnership with 3 rd party data vendors including internal training, budget management

Role Responsibilities

(70%) Analysis and Reporting

Report and analyze effectiveness of financial services product offerings utilizing business applications (including Business Objects, Microsoft Excel, and Salesforce Einstein Analytics)
Develop recommendations based on the data as it relates to current market challenges
Design and continuously develop tools to evaluate regional KPIs.
Develop professional presentation and support materials (e.g. Wholesale Dealer Acquisition, Dealer Account Reviews).
Deliver scheduled reporting for critical business measurements such as loyalty, aftermarket sales, finance penetrations and competitive insights.

(20%) 3 rd Party Data Vendor Relationship / Data Management

Work closely with 3 rd party data providers to ensure a complete understanding of the data available and how it benefits VWFS / AFS.
Manage user license distribution
Manage VWFS training initiatives with the Vendor to benefit internal users
Ensure accurate and timely budget management / payment

(5%) National Sales Analysis and Reporting

Support projects and programs (e.g. Wholesale Programs, Policies) impacting all four Regions.

(5%) Ad-Hoc Responsibilities

Ad-hoc reports as required to align to Department goals and objectives.

Cross train to serve as a back-up for those roles where required tasks must be completed on specific timelines (bulletin posting, etc)

Experience

3-5 years of professional work experience
2-3 years reporting and analysis using Microsoft Excel
1-3 years using Business Objects or data analysis/querying tools
1-3 years financial services and/or Captive Automotive Finance

Required Education

Bachelor’s Degree
Preferably a focus in Business Administration, Finance, Economics, Statistics, Data Science or Analytics

General Skills Needed

Strong analytical and conceptual thinking – using logic and reason with creative and strategic thinking
Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
Strong customer focus orientation
Advanced proficiency in MS Excel and PowerPoint
Computer savvy – skilled in the use of software
Integration – joining people, processes or systems
Influencing and negotiation skills
Problem solving
Resources management
Assertiveness
Self-starter
Willingness to learn and then be able to adapt to changing priorities

Required Specialized Skills

2-3 years’ experience in an analytical support function
Strong analytical and conceptual thinking – using logic and reason, creative and strategic
Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
Advanced proficiency in MS Excel and PowerPoint

Desired Specialized Skills

Knowledge of Financial Services retail, lease, ancillary, and wholesale products or financial products
Familiarity and Experience with Salesforce Implementation

Work Flexibility

Light travel may be required, 1% - 5%
Long hours may be necessary during month/quarter/year-end reporting

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage

applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national

origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected

by applicable laws.

Hybrid

Primary Location

United States-Virginia-Reston

Volkswagen Financial Services | U.S.

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Sales Operations Business Analyst