Want to be part of one of the country’s fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to make the worlds water cleaner and we’re growing every day! We think BIG about solving the world’s toughest challenges in failing water, sewer and industrial infrastructure.
At Vortex, you will be surrounded with a culture that puts your safety first in all we do. If you like a fast-paced environment, a team structure that provides support, training, and development, then apply today!

The Customer Experience Representative is a critical position between Sales & Marketing with knowledge of the industry and company’s strategy by developing sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.

The Customer Experience Representative develops, maintains and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the market to increase sales of products and/or services.

Responsibilities:

Lead Generation and Engagement

Generates leads and participates as a key member of the development team for new sales opportunities.
Conducts cold outreach to Engineering firms specializing in underground utilities to have Vortex Materials spec’d in
Conducts cold outreach to City/County Engineers and Approval committees to have Vortex Materials spec’d in

Market Intel and Research (Sales strategy feed research focus)

Segmented outreach by state, rotating as needed for maximum coverage
Prepare data for estimating and operations team
Track bids, projects and private work

Customer Experience

Owns the customer experience and identifies opportunities for improvement
Provides regional sales support by facilitating meetings with engineers, public works professionals, and material approval boards to showcase Vortex Products and Services offerings. Meetings should stem from outreach efforts.
Conduct market research, including consent decree markets as well as various City and Municipality CIP plans

Meets assigned KPI’s on a quarterly and annual basis including:

Number of leads Produced
Number of meetings produced
Number of leads which convert to Closed/Won Opportunities
Number of leads created
Number of outreach attempts (calls/emails/LinkedIn Inmails)

Qualifications/ Skills:

Bachelor’s Degree
Previous experience in a sales or customer support role a plus
Ability to utilize critical thinking to resolve issues
Ability to navigate multiple levels of external stake-holders to achieve desired results
Receives assignments in the form of objectives and determines tactical approach, resources, schedules and goals
Ability to complex issues and projects

Vortex Companies, LLC and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

Job Type: Full-time

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