Chief Customer Officer

Walker Edison is one of the largest ready to assemble furniture companies that specializes in E-Commerce and is expanding into all channels including Brick and Mortar. With offices in China and the United States, Walker Edison relies on data analytics and hard-working employees to create an excellent experience for every customer. Our success comes from consumer insights, great products, customer care, an attitude of innovation, never settling, and giving back to the community.

The Chief Customer Officer will lead our top performing Sales Management Team and report directly to the Chief Executive Officer. We are looking to recruit an organized, motivated, and passionate individual to join Walker Edison. This new team member will work with our strategic growth customers, such as Walmart, Wayfair, Amazon, Target, Overstock, Home Depot etc. on their day-to-day business needs and with the other departments within the company to create new plans and systems to help grow sales. The Account Directors and Sales Business Analytics team will report directly into the this professional, ultimately leading a team of approximately 20 people.

Top candidates will have a broad skill set including strong sales management and negotiations skills, leadership development, analytical horsepower, excellent business judgment, deep curiosity about how things work. Primary consideration will be given to candidates with experience in recognized Consumer Products and/or Home Furnishings companies. The position is remote with recurring travel to Salt Lake City and customer locations.

You must be willing to challenge the status quo in order to improve existing workflows and processes. You must have the presence and communication skills to represent Walker Edison across assigned retail partners.

This is how you can contribute to our success:

Relationships: Build strong relationships with the merchants with assigned strategic growth customers and collaborate on ways to exceed sales goals and objectives.

Data Analysis: Use data to identify successes and areas of opportunity, understand and utilize partner specific reporting, be able to share data with partners and the executive team in a way that strengthens partnerships and drives overall business

Detail Oriented: Manage several key moving parts within the business with a high level of detail and organization

Collaboration: Build and develop collaborative relationships with cross-functional teams to ensure smooth operation of all aspects of your partner’s business

Improving the Customer Experience: maintain integrity of existing product listings, build out product collections, develop merchandising strategies within your partner’s unique parameters

Team Development: Develop team members, empowering them to grow their respective accounts and responsibilities

Reporting: Present your team strategy, current progress, and metrics during monthly meetings to Executive Leadership, cross-functional teams, and Sales Team

Regular travel customer offices and trade shows.

Qualifications:

Bachelor’s degree required ideally in business, communications, or a similar discipline.

12+ years of work experience in consumer retail account management preferred.

Successful experience working in a private equity-sponsored organization preferred.

Experience developing and managing a high performing team required.

Prior Executive Leadership required

Capable of working with multiple partners, systems, and personalities.

Professional negotiation experience.

Experience working with and influencing cross-functional teams.

Successful experience delivering against goals and targets.

Highly organized with attention to detail in a fast-paced environment

Strong analytical and problem-solving skills

Proficiency in the Microsoft Suite.

Benefits

Comprehensive benefits include 100% paid medical, dental, and vision insurance as well as life insurance, dependent care and flex spending accounts, a generous 401k match, pet insurance, 4 weeks of PTO, and education reimbursement.

About the Company

Walker Edison Furniture is a market-leading, e-commerce furniture business in the home furnishings realm with an unwavering focus on customer satisfaction every step of the way! This is an exciting time to join our expanding operations. We are a leader in our industry with huge future potential. Come join our team and be a part of a fun and growing!

Walker Edison is proud to be an equal opportunity workplace.

Walker Edison

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