DIRECTOR OF RETAIL BUSINESS OPERATIONS

POSITION TITLE Director of Retail Business Operations
DEPARTMENT Business Operations
SALARY Salary is dependant on qualifications and experience
TERM Permanent/Full-Time/40 Hours Per Week
LOCATION Dependant on the successful candidate’s location
ESTIMATED START DATE June 2026

Wasoqopa’q First Nation (formerly Acadia First Nation) is governed as a custom band under the
provisions of the Indian Act with established bylaws, policies and procedures. Spread throughout
the Southwestern regions of Nova Scotia, Wasoqopa’q First Nation spans five counties from
Yarmouth to Halifax, encompasses six (6) reserves and has locations in both rural and urban
settings.

Wasoqopa’q First Nation is “welcoming, inclusive and is a multigenerational Mi'kmaw Nation
that is unique and successful at protecting its waterways and lands, and values the traditions,
people, culture and spirituality, while carefully utilizing its assets and strengths for
sustainability, jobs, culture and recreation.”

Through community and economic development initiatives, programs and services, Wasoqopa’q
First Nation continues to grow, enhancing the social and economic well-being of the Nation.

POSITION OVERVIEW AND OBJECTIVE
WFN is currently recruiting for a Director of Retail Business Operations, reporting to the Executive
Director/Band Manager, responsible for providing leadership and operational oversight to existing
WFN retail business operations, including overall financial accountability, regulatory compliance,
sustainability, and long-term business growth and profitability, in accordance with WFN culture,
vision and values.

ESSENTIAL FUNCTIONS AND DUTIES
Strategic and Operational Leadership

Oversees the overall day to day operations of existing WFN retail businesses and locations,

working collaboratively with Retail Business Managers to drive success and generate wealth

Establish new and or streamline, processes, policies and procedures in similar existing retail

businesses, bringing cohesion in operational management across locations

Work collaboratively with the Inventory Department to implement the Retail Business

Operations Inventory Guidelines, processes and procedures across all locations

Identifies challenges and develops solutions that support correcting deficiencies in day to day

operations

In collaboration with Retail Business Managers, reviews and improves cost controls and

profitability strategies in existing retail business operations, including hours, scheduling and
employee compliment

Analyzes existing retail business operations and determine long-term strategies to address

growth and financial stability in a changing economic climate

Researches and identifies, with Retail Business Managers, markets, trends and opportunities to

diversify and or expand business offerings within existing WFN retail businesses and locations

Maintains oversight of cash handling management and procedures, to ensure accuracy,

accountability and security

Leads business planning, forecasting and investment strategies, in collaboration with Retail

Business Managers, for existing retail businesses and locations

Develops, with the Director of Human Resources, new policies and procedures, as required

People and Performance

Sustains a team compliment that maintains effective business operations
Supervises all Retail Business Managers in accordance with the Wasoqopa’q First Nation

Human Resources Manual for Business Operations, working closely with the Director of Human
Resources as needed to support and address employee matters

Maintains and supports a positive work environment for all Retail Business Managers
Promotes a high-performance culture, foundational upon respect and accountability
Collaborates with the Director of Human Resources, regarding recruitment efforts for new and

vacant Retail Business Manager positions including job postings, interviews, hiring, orientation
and training

Conducts Retail Business Manager’s performance evaluations and appraisals in accordance with

WFN policies and procedures

Addresses and resolves Retail Business Managers requests, complaints, and other related

employee matters

Organizes and implements regular Retail Business Manager’s meetings on a quarterly basis
Collaborates with the Director of Human Resources to identify and implement required and

desirable Retail Business Manager’s training opportunities in health and safety, and
professional development

Governance and Compliance

Ensures Retail Business Managers maintain and renew all permits, approvals and licenses in

compliance with laws and legislative standards

Fosters a culture of ethical leadership and responsible decision making, in the best interests of

retail business operations

Maintains a high degree of confidentiality and professionalism regarding business matters
Ensures Retail Business Managers are addressing and adhering to all occupational health and

safety standards and regulations

Monitors emerging business risks, including financial, operational, regulatory, reputational, and

determine strategies to address and or minimize risk to retail business operations

Adhere to all Wasoqopa’q First Nation (WFN) policies, procedures and necessary business

operations procedures, as required

Working in a team environment, other duties, training and activities, as required

QUALIFICATIONS

Bachelor’s Degree in Business Administration, Commerce, Finance, or related field

5–10 years senior management experience, preferably in overseeing multiple departments and

or business units
• Knowledge and experience working within a Mi’kmaw community, business and or

organization is preferred

Knowledge of occupational health and safety standards is preferred
First Aid & CPR, WHMIS and Food Handler’s Certification is an asset
Criminal Record Check required upon hiring

REQUIRED ABILITIES, SKILLS AND COMPETENCIES
• Strong leadership skills, including the ability to lead a team in a supportive and inclusive

manner

Excellent interpersonal skills, organization ability, and written and verbal communication skills
Demonstrated cultural awareness and community-centered leadership
High level of professionalism and accountability
Demonstrated effective time management and problem-solving abilities
Strong multitasking skills and an ability to meet deadlines
Demonstrated computer skills, e.g., Word, Excel, etc.
Strong analytical and critical thinking skills
Strategic thinker with strong decision-making skills
A commitment to fostering, cultivating, and preserving a culture of diversity, equity and

inclusion

Solid business acumen, ability to understand and deal effectively with a variety of business risks

and opportunities

Demonstrated adherence to integrity and sincerity

WORKING CONDITIONS

Hours of work are expected to occur during regular administrative operations Monday to

Thursday 8:00am to 5:00pm inclusive

Travel may be required to attend meetings
A valid driver’s license is required, as is access to a vehicle
Occasionally, time and travel for meetings may fall outside of the regular office hours
Sitting and or standing for an extended period, may occur
A great deal of time is spent working indoors in well maintained, heated/ventilated environment

with modern and up-to-date equipment

Long period of work on a computer can occur

APPLICATION REQUIREMENTS
Submit Cover Letter and Resume to resumes@acadiaband.ca **Please quote DIRECTORRBO# on
your cover letter and indicate your salary expectations for this position.

WFN appreciates the interest of all applicants, only those selected for an interview will be
contacted. WFN does not assume candidate expenses related to this recruitment process.

In accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights
Commission,if all qualifications are equal, preference will be given to persons of Aboriginal
ancestry and if a Wasoqopa’q First Nation Band member.

DEADLINE TO APPLY

Deadline to Apply: May 21, 2026

Wasoqopa’q First Nation is committed to fostering a safe workplace that provides an equitable,
diverse and inclusive environment, where employees are treated professionally and with dignity and
respect. We value the contributions that each person brings, and are committed to ensuring equal
opportunity and participation as part of the WFN team.

We are a community. We make a difference.

Wasoqopa'q First Nation

New Jobs

Director of Retail Business Operations