Web Scribble provides market-leading, innovative career center software to thousands of customers and hundreds of associations around the world. Associations depend on Web Scribble's job board software to provide clear member value, develop deep member insight and enhanced engagement, connect talented and qualified job seekers with the right employers, drive non-dues revenue, and advance shared missions. Web Scribble is currently in a high growth phase – growing 480% over the last three years – and was recently named to the Inc. 5000 list of the fastest-growing private companies in America.

We are looking for a Sales Operations Manager to build the infrastructure behind our growing sales engine. Your mission is to define and improve sales processes, architect Salesforce and adjacent technologies, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way. You will report directly to the VP Sales & Marketing and be responsible for accelerating sales velocity.

Key Responsibilities

Salesforce administration

Architecture and administration of our Salesforce instance and adjacent sales tools
Source, implement, and manage technologies used by the sales and marketing team and evaluate the effectiveness of the technologies
Own all development and administration within Salesforce and other integrated tools such as SalesLoft, Hubspot and others
Enable our sales and marketing leaders and sales team to achieve all of their desired improvements within Salesforce and other integrated systems
Build functionality by creating Salesforce fields, flows, and triggers
Design new Salesforce solutions and create effective project execution plans
Add value to the project in all phases – definition, development, and deployment
Research changes in upcoming versions of Salesforce.com and other integrated applications; ensure system sustainability

Sales Operations

Source, divide and allocate accounts to reps based on territories
Identify and build/improve key sales and account management processes to ensure efficiency and high performance across teams that scale over time
Engage with sales reps and sales leadership to get ongoing feedback on the sales process and structure and drive improvements

Metrics and Reporting

Develop key metrics to be communicated across the sales org and leadership that provide insights into sales performance and operational efficiency
Support weekly, monthly & quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory
Monitor the accuracy of sales reports and other data and intelligence essential to the sales organization: recommend revision to existing reports, or assist in the development of new reports as needed
Audit, uncover and resolve data quality issues; make recommendations to avoid issues in the future
Provide accurate analysis and sales forecasting used for company financial planning
Manage and prioritize ongoing requests, projects, and priorities in real-time

Requirements

Certified Salesforce Administrator. Understanding of Salesforce architecture, Salesforce API, triggered automation in flow, field creation, design principles, and best practices
Three years or more experience in Sales Operations or Revenue Operations
Administration experience with Hubspot, Salesloft, and other sales and marketing tools
Strong financial acumen and understanding
Strong organizational skills and ability to prioritize
Excellent listening, verbal, and written communication skills

Benefits

We offer Scribblers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
401K program to help you invest in your future
Paid time off to promote a healthy work-life blend
Company-wide quarterly outings to recharge

Web Scribble is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

Web Scribble

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Sales Operations Manager