The main purpose of this position is to develop, execute and maintain account management, marketing, and sales support programs and processes that support the achievement of the Company's revenue, profit and customer satisfaction goals. Additionally, this position is responsible for leading, developing and executing the business plans and operational procedures to bring on new customer accounts, new business for existing customers and/or major software initiatives that support our customers, vendors and associates. With this, the Sales Operations Analytics Manager will lead a team to complete projects and department goals in an efficient manner, cultivate new ideas and develop team members to growth in their career.

Responsibilities

Responsible for a specific location’s inside Sales and Sales Support personnel who work directly with various sales units, their management teams and company business owners
Lead large-scale customer-facing projects involving cross-team collaboration with critical deadlines.
Provide support to the Implementation Director or other business owners on projects as needed.
Defines the components and resources that they will need to complete the project.
Develops a timeline that states start and finish dates.
Facilitates and/or does the work that needs to be completed, according to the timeline.
Update the Business Owner and Implementation Director regularly on the progress of the project.
File and manage an issues list for each project, defining roadblocks of the project.
Knowledge of SMART system and EDI.
Willingness to travel as needed.
Perform other related duties as assigned by supervisory personnel.
Coach, counsel and develop team members to achieve timely goals, develop their careers and provide feedback where needed
Train and develop staff, and delegate responsibilities for team to maximize potential
Apply strategic planning to determine company, department and unit objectives
Serve as backup for the Sales Operations Analyst with weekly, monthly or ad hoc reporting, bonus calculations and other sales team support as needed.

Qualifications

A minimum of a Bachelor's degree from an accredited college or university, or equivalent experience.
Five or more years transportation experience required.
Five or more years customer service experience required
Three or more years personnel management experience required.
Strong communication and organizational skills.
Ability to prioritize, coordinate and delegate multiple tasks simultaneously.
Skill in planning and time management.
Ability to have a flexible work schedule and work extended hours as needed.
Aptitude for learning high-level technology terms and processes.
Ability to understand account profitability.
Ability to lead teams and/or step into a supervisory role as required for a project
Knowledge of SMART system and EDI.
Performance management, project management, supervision, coaching, quality management, and fostering teamwork

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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Sales Operations Manager